Company Policies
Job Skills
WellSky
HIPAA
Client Courtesies
Marketing
100
As a caregiver, are you ever authorized to take a client's over the counter medications such as allergy meds, tylenol, ibuprofen, cold medicine, etc.? (Even just one dose because you forgot your own medicine?)
NOOOOOOOO
100
What are the top priority tasks to complete in a care plan each shift?
ADLS like:
- Medication Reminders
- Dressing, Bathing, Hygiene, Incontinence Care
- Safety Oversight (such as fall risk)
- Protective Oversight (such as wandering or confusion due to dementia)
100
How and when do you request time off?
1. Request time off 2 weeks in advance.
2. Please speak to scheduler directly, even via email.
3. In addition, request time off through WellSky.
100
By following HIPAA guidelines, caregivers help build _____ with clients and families, while also staying compliant with federal privacy laws.
TRUST
100
Dispose of waste containing urine and feces in the outdoor dumpster [how often] to maintain a clean, sanitary, and odor-free environment.
Regularly or every shift.
100
Visiting Angels uses social media to attract new clients by sharing regular posts of what we do. What can you do to help attract new clients to our social media pages?
Follow Salt Lake City Visiting Angels social media and encourage others to do so as well!
200
State regulations and company policy state all caregivers should wear their _______ at all times when with a client.
Name badge
If not wearing your name badge and you are visiting by a state representative, this could result in a class A Misdemeanor and/or $1000 fine.
200
When cleaning dentures, what are some safety steps to remember?
1. Line the bottom of the sink with a towel or rag.
2. Do NOT use hot water.
3. Wash with denture paste.
200
When a client has an emergency contact listed in WellSky, when are you authorized to call them?
Only call family members if it is an emergency and it specifically states to do so in the care plan. Otherwise, call the office and they can contact the family.
Bonus Question: What code can you put in front of a number you are calling in order to keep your own phone number private?
200
When in ____... leave it out!
doubt
200
When taking your client on an outing or returning them home, make sure your clients have their belongings with them, such as:
Belongings like:
1. Keys, wallet/purse
2. Water
3. Jacket (depending on weather)
4. Continence supplies/chux (depending on needs)
Make sure these items are not left in your car at the end of the shift!
200
If you meet someone who’s interested in personal care services, what could you say to help them feel confident about reaching out to us?
1. "Visiting Angels provides personalized care that fits your needs, whether it’s just a little help or more hands-on support "
2. "It’s a great option if you want to stay at home but need some extra help."
3. "They match you with a caregiver who fits your personality and routine. It’s very personal and supportive."
300
What are 3 habits that could help you stay awake during an overnight shift?
1. Stay Lightly Active
Do gentle movement every hour. Walk around the house, stretch, tidy up an area of the home. This can help keep your circulation going and helps prevent drowsiness.
2. Bring Snacks
Bring healthy snacks like fruit, nuts, or protein bars. Avoid heavy meals or too much sugar since they could make you crash!
3.Stay Mentally Alert
Keep your brain engaged. Listen to music, read, write in a journal (as long as you're staying alert to the client’s needs).
300
How do you know if the humidifier on the oxygen concentrator is threaded on correctly/tightly?
Feel around the seams of the humidifier, if you feel any air, it is not threaded on correctly. Feel if air is coming out of canula as well.
Bonus Question: Does the humidifier cup ALWAYS have to be filled?
300
Below general comment section, why do we switch the option “Make available to the next caregiver?” to green?
- Allows other caregivers to see notes.
- Improves quality of care through collaboration as a team.
- If you have time off, it’s best that other caregivers know the current routine (& other details) for client.
- Allows for HIPPA compliant communication regarding client PHI.
300
Name 3 things that are considered PHI (protected health information):
Caregivers often have access to sensitive info such as:
- medical conditions
- medications
- daily routines
- emergency contacts
300
Name 4 things that should not be put into a client's dishwasher?
1. Pots & pans. (Can rust or lose coating.)
2. Wood items. (Like spoons or cutting boards - they can crack or warp)
3. Sharp knives. (Blades will dull)
4. Fine china or crystal. (Can chip or fade)
5. Gold/silver-plated dishes or utensils. (May tarnish)
6. Plastic takeout containers. (May melt)
7. Insulated cups (like a Yeti - can lose insulation)
8. Anything labeled “hand wash only”. (Always double check!)
300
If a client compliments you and your work, how could you get them to leave you a positive google review?
Ask them if could scan the QR code on the back of your badge or give them a business card. It will direct them to the Google reviews for Visiting Angels!
*If you need a QR code for the back of your badge, please visit with Abby (Community Liaison) to assist you.
400
Which of the following is an opinion and should not be included in WellSky notes?
A. Client said she is not feeling well today. She is pale, sweating, and a bit shaky. The office and family were informed.
B. Client is sick today. I think she has the flu. I told her daughter.
C. Client had two bites of toast for breakfast and nothing for lunch.
B is correct
Never make a diagnosis.
400
Care Giver Body Mechanics:
- Stagger feet one in front of the other.
- Keep the weight close to your body.
- Bend with knees, not at ____.
- Back or waist
400
What has to be done to mark "Medication Reminder" as complete on task list?
1. Assisting client to put the medication in client's hand (from pill organizer or cup)
2. Providing them with drink
3. Observing medication being taken
400
You post this on social media, is this a breach of HIPAA?
No, it is not. The client's name and face are not in the post.
400
You have a new client and have never been there before. How can you prepare the night before?
Plan to review:
1. Entry Details & Care Plan in WellSky.
2. Check GPS to see your route, streetview, etc.
3. Leave a bit earlier than expected in case of traffic or getting lost.
Bonus Question: Why should we double check our schedule the night before?
400
The most important thing you can do for the marketing team as a caregiver is what?
Provide excellent service to your client, this fosters trust and can lead to increased service awareness and referrals.
500
What steps should you take if a client asks you to take items to donation or they inform you that you can take the items if you want them?
Always politely decline first as our clients have a right to not feel obligated to give you anything extra for the care they receive. If your client insists, please notify the office so we can check with the responsible party and/or keep record of it (for your protection).
500
What order do you wash areas of the body while performing a bed bath?
Cleanest to Dirtiest.
Eyes (use a clean part of the washcloth for each eye, no soap)
Face, neck, ears
Arms & hands
Chest & abdomen
Legs & feet
Back (turn client if able or roll)
Peri area (front to back)
Buttocks (if not already cleaned during peri care)
Always change the water and gloves before peri care if needed!
500
You arrive to your shift today and find that WellSky is in fact not well.
Before calling the office, what can you try to clock yourself in?
Use the manual dial in instructions on your ID to clock yourself in using the clients phone. If that doesn't work you can also try to reset your app. 
500
Who can you disclose a client's PHI to?
Individuals directly involved in the client’s care plan or payment for care (power of attorney, etc.) can be disclosed information...on an “as needed” basis.
The exception to the rule: Emergency Personnel
500
What are specific examples of things you can do with your clients to make a deeper connection?
-Indoor/outdoor activities
-Ask them about their past
-Pamper them- hand massage, paint their nails, style their hair, etc.
-Read/exercise/look at old photos together
500
In a national survey, it was found that 66% of personal care clients would easily jump ship. For a full time employee, this could mean a loss of 26 hours per week. How can you make Visiting Angels stand out against the competitors?
Your interactions should be sincere and personalized to each individual client.