Travel Essentials
Basics
Non-VSN
VSN
Points Packages
100

Which Florida properties offer resort credit using StarOptions?

Sheraton Vistana Villages and Sheraton Vistana Resort

KA: VSE Resort Credit Participating Resorts

100

What does VOI stand for?

Vacation Ownership Interest

KA: VSE What an Owner Purchases

100

What room types are available at Sheraton Steamboat Resort for non-VSN Owners?

Two-bedroom Valley side, three-bedroom Valley side, and three-bedroom Mountain side

KA: VSE Non-VSN Sheraton Steamboat Resort

100

What can be booked during the Network Float Period: 8-0 Booking Window? 

Any resorts within the Vistana Signature Network (VSN)

Any Villa type

Any amount of night, up to 21 nights

Check in or out on any day

Any Season


KA: VSE Book a VSN Reservation

100

What is the smallest package an Owner can purchase for the Sheraton Flex Points Package?

20,700 Home Options

KA: VSE Sheraton Flex points Package

200

How many Marriott Bonvoy loyalty point packages are available for new Owners to purchase?

Four different packages. 

330,000 points for $2,275.00

270,000 points for $1,875.00

150,000 points for $1,075.00

90,000 points for $675.00


KA: VSE Marriott Bonvoy Promo Points

200

What product types can an Owner purchase?

Float, Fixed, Ultra-Premium, and Event

KA: VSE What an Owner Purchases

200

What are the cancellation fees for cancelling a non-VSN reservation?

60 days to 8 days - $50

7 days to 2 days - $75 


KA: VSE Non-VSN Points Cancel Policy

200

What StarOptions can NOT be used to book VSN Select options?

VOIs purchased through an unauthorized resale

HOA resale offer

VOIs not enrolled in the VSN


KA: VSE VSN Select Benefits General Information

200

What is the smallest package an Owner can purchase for the Westin Flex Points Package?

37,000 Home Options

KA: VSE Westin Flex Package

300

What is the process for retrieving usage for Owners who did not utilize their previous Use Year VOI(s)?

Interval International Late Assignment

KA: VSE Interval Late Assignment

300

Where can you find a quick reference for the most commonly used contacts to assist associates?

VSE Commonly Used Contacts

300

What phone number is given to a Non-VSN True/Traditional Fixed Owners who own at Courts, Palms, Spa, Springs or Falls, if they want to do a cruise request?

888-801-0104 (Interval’s Cruise Desk)

KA: VSE Non-VSN Cruise Request with Interval for True/Traditional Fixed Owners

300

What StarOptions can be used to book VSN Select options?

VOI StarOptions

Bonus StarOptions

Banked StarOptions

Restricted StarOptions


KA: VSE VSN Select Benefits General Information

300

When are the annual statements for the maintenance fees for Points Packages sent and when are they due?

Annual fees statements are typically sent out in August each year and are due in September.

KA: VSE Sheraton Flex Points Package, VSE Westin Points Package, or VSE Westin Aventuras Points Package 

400

What is the fee for an Owner living in the USA to exchange with RCI?

$289

KA: VSE RCI Exchange Fees

400

What are three options available in the VSE Emulation Tool?

Owners - VOI

Owner Emulation

Locate VSN Online Account


KA: VSE Emulation Tool

400

What procedure is used for Non-VSN Float Owners that want to book reservations for less than 7 nights by splitting their Week?

VSE Non-VSN Book a Split Week Traditional Reservation

400

What Owners can request a waitlist for VSN reservations?

Waitlist can be requested by Presidential and Chairman Owners.

KA: VSE Waitlist General Information

400

How many properties are included in the Sheraton Flex Points Package?

Nine Resorts: SBP, SDO, SKR, LTR, SMV, SSR, VRO/SVR, SVV, VBC

KA: VSE Sheraton Flex Points Package

500

Which VSN benefits are NOT covered by travel protection?

Marriott Bonvoy Conversions

VSN Cruises

II Cruises

Owner Event Cruises


KA: VSE Travel Insurance Policy Information

500

How can an Owner change the name on an existing ownership reservation?

From Dashboard, under "My Vacations" widget click "See All"

Find the applicable reservation and click "View Details"

Select "Guest Name Change"


KA: TMVC Change the Name on a Reservation

500

What are the properties included in the Westin Aventuras Points Package?

The Westin Lagunamar Ocean Resort

The Westin Los Cabos Resort Villas & Spa - Does not include Baja Point


KA:VSE Non-VSN Westin Aventuras Points Package

500

What StarOptions can be used to confirm a VSN Escapes reservation?

Annual StarOptions

Restricted StarOptions

Banked StarOptions

Borrowed StarOptions

First Day Benefit StarOptions (FDB)

StarOptions from Authorized resales


KA: VSE VSN Escape Procedure

500

When converting 20,000 Home Options from a Points Package, how many Bonvoy points will the Owner receive?

Coral Vista, Sunset Bay, and The Westin Nanea: 20,000 Home Options is equivalent to 32,400 Marriott Bonvoy points

Sheraton Flex, Westin Aventuras, Westin Flex: 20,000 Home Options is equivalent to 31, 200 Marriott Bonvoy points


KA: VSE Points Conversion to Marriott Bonvoy Points

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