Where O Where is My Reference Tool
This is where you would locate owner release letter templates.
pvs teams site--> cft shared docs -->files -->letter and email templates
3 days
This is where case related emails and faxes are stored outside of PV.
Red Data Folder
Another name for the Elanco Channel is ___.
Rep Portal
Where is a list of other departments and contact numbers to transfer callers if needed?
PVS Integration Training Team --> integration references --> files --> what transfer where
OR
PVS Team Site --> CFT Reference Documents --> Files --> Case Related folder --> Call Triage 2021 Integration
This is where you would find the 3dfa reference tool.
pvs team site --> cft ref docs--> files --> case related
True or False: we can get updates on reimbursement requests that the Reimbursement Coordinators (RC) send.
TRUE
This is where I would post a question about to how best capture complicated case information.
PV case question log. (can access through epic)
Another Name for SalesForce is ______.
Veeva
Someone calls to speak with "someone in marketing," what can we do with this request?
Provide policy statement and offer to fwd a message along with no guarantee of a callback, then email request to PS.
pvs teams site -->cft reference documents ->files --> case related
True or False: Product Replacement and Reimbursement requests can be expedited.
false! only reimbursements can be expedited. NOT PRODUCT
This is how to get status update on LBAH product replacement.
email product support requesting an update.
This is another name for EPIC.
Elanco Product Information Center
This is where a caller would be transferred if they want to purchase a FA product.
*double jeopardy*
Part 1. This is where you can look up reimbursement request status.
Part 2: if it's not there, what is the next step you take?
PVS Teams site--> CFT shared docs --> files --> product and reimbursement folder
if not there, email PS and request an update.
What are best practices for following up on a case that requires follow-up? (how many times, what time frame)
P&VS agents will use due diligence in trying to reach reporters (SOP-P&VS-001) being defined by management as 2 attempts at least 24 hours apart
Is there a way to check reimbursement status when SC overflow did the request?
if so, HOW?
YES! it is added to the spreadsheet. if not found there, can email PS for an update.
What is another name for field vets?
RCV (regional consulting veterinarian)
An animal owner has questions about a Seresto Collar rebate, where can we send them?
Bayer US Rebates.