RWS - AGG Limits
What are the different DED Amounts on an RWS Policy?
$75, $99, $150
What is the AGG limit for all Appliances on a PW Policy?
$1000
What is the AGG Limit on a Water Heater for RRKs & RRKNs?
$500
Who do we send payments to?
CC pays : Kelli
Check pays: Jennifer M and CC
Caller: " I received a letter in the mail about your services", where does this call get directed to?
Home Sales queue
What is the AGG limit for a Garage Door Spring for RWS?
$250
What is the AGG limit for Water Heaters on a PW Policy?
$1000
What is the AGG limit for oil-fired forced air or oil-fired furnace?
$500
All of the policy cover what cause of failures? (2)
Normal wear and tear & age
Caller: " Cancel my policy right now, I no longer want your services", where does this call get directed to?
Retention Queue
What is the AGG limit for items encased in concrete?
$400
What is the AGG limit for Cooling?
$1500
What is the AGG limit for Electrical Systems?
$1250
What is the 30 day waiting period?
Claims cannot be started within the first 30 days unless it is a renewal policy
Caller: " I have waited for week for a contractor, I need one now", where does this call get directed to?
Contractor Relations
At what rate is Freon/Refrigerant covered at?
$40/lb
What is the AGG limit for Garage door springs and openers?
Springs $250
Openers $500
What are the coverage rates?
National Average
What are some examples of non-covered cause of failures?
Power Surge
Improper Installation
Peril
Natural Disasters
Improper Renovation
Animal Damage
Secondary/Consequential Damage
Caller: " Its been over 30 days since you have mailed out my payment and I still have not received my check. ", where does this call get directed to?
Send email to NHSadmin to run a trace on a check that has been mailed out 30+ days
What are the reimbursement rates for parts and labor?
Labor $75/hr
Parts, at manufactured cost over 10%
What is the AGG limit for Drain Clogs?
$300
What is the AGG limit for units with missing or illegible model and or/serial numbers?
$750
Which is the only policy that covers Maintenance?
RWS Premier
Caller: " I do not want to talk to you, connect me with your supervisor", where does this call get directed to?
Text in the Claims Analyst chat what is occurring and request a supervisor.