General Product Knowledge
Enumerate not Eliminate
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Trainer's Says its Compliance
100

It is the status any transaction gives when unable to process

Return Item

100

What are the basic qualifications for a customer to get a loan?

A job or a regular source of income 

A valid bank account in good standing 

 A valid contact details 

Age of at least 21

100

____________ is a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.

Rapport

100

Based on QA and Compliance guidelines what are the key words we need to mention during Outbound Disclosures?

Recorded

Training

Quality

200

In Vertical, this is the button you have to click to assign an application under your name

Generate

200

Leads are important to the portfolio because

They are potential Loans. 

Customers are waiting for help 

Other companies can get advantage and take the loan from us 

We purchase them.

200

Analyze: What information is needed to complete the loan?

Date of application: July 31, 2018

Payroll Deposits:
07/31: $682.39 EB: $700.36
07/17: $1369.36 EB: $112.36
07/03: $1396.36 EB: $145.63

Strong VOE

300

What is the maximum term to pay off a loan?

52 Weeks 

300

When do we need strong voe?

1.  50% lower than the second and third direct deposit.
 
2.  If customer changes their answer from getting paid Direct Deposits to Paper Checks due to this discrepancy, we require a Strong VOE.

300

Analyze: What information is needed to complete the loan?

Date of application: March 7, 2019

Payroll Deposits:
02/26: $542.36 EB: $456.63
02/12: missing
01/29: $1009.63 EB: $211.63
01/15: $1089.63 EB: $456.63

No Information needed. Proceed

300

In banking, ___________ is the detailed credit analysis preceding the granting of a loan, based on credit information furnished by the borrower, such as employment history, salary and financial statements; publicly available information, and the lender's evaluation of the borrower's credit needs and ability to pay.

Underwriting

300

What are the words that needs to be mentioned during the EPO?

Default Payment

Fast PayPay in Full

400

Analyze: What information is needed to complete the loan?

Date of Application: February 1, 2019
Available Balance: $523.63
Payroll Deposits:
01/30: $541.23 EB: $123.36
01/16: $589.65 EB: $236.36
01/02: $541.98 EB: $123.63

Decision Logic

400

A DL document is required when_________.

The bank doesn't allow 3wc 

The account doesn't allow unlimited ACH credits/debits

previous App was denied due to open loan

500

What are the applicable  compliance-related processes we have?

OMD 

Military Questions 

Authentication

 Third Party Disclosure 

EPO 

APR 

Verbal Agreement

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