Bridgecrest
Provide one (1) fee free payment option that Bridgecrest offers
Autopay
Bank account online (BC app or website)
Based on Sutherland's policy, what corrective action will be issued for the first instance of being tardy/late for one's scheduled shift, leaving early, returning late from break/ lunch without authorization ?
Counselling
What is the name of Sutherland's health insurance service provider
Sagicor
What are soft skills?
These are personal attributes that indicates a high level of emotional intelligence
These are people skills
What is the stage name of popular Jamaican artist, Kevon Douglas
Skeng
What system in Citrix do we use to assist customers on an interaction?
PEGA
Based on the employee's handbook, failure to comply with Infosec program policy will result in which corrective?
Suspension/ Dismissal
Provide the names of both account managers for Bridgecrest
Kenley Kerr
Darien Dyce
List 3 examples of soft skills
Active Listening
Communication
Empathy
Patience Problem Solving and Adaptability
Emotional Intelligence
What is GASPRO's phone number
(888) 442-7776
What kind of loan does Bridgecrest offers
Simple Interest Loans
According to the employee handbook, what disciplinary action will be issued for the below offense :
Arguing with, intimidating, threatening or otherwise mistreating a customer or client
Dismissal
Where are the five (5) Sutherland Global locations in Jamaica
Red Hills Road
Kingsland
Ward Avenue
Portmore
South Camp Road
What is the difference between empathy and sympathy
Empathy means feeling with someone—truly understanding and sharing their emotions.
Sympathy means feeling for someone—expressing concern or pity without necessarily experiencing their emotions yourself
What is the largest organ in the human body
The skin
List 3 add on products that customer's can get while purchasing their vehicles
Warranty
GPS
GAP Insurance
How should the Sutherland ID be worn
It should be visible on a Sutherland issued lanyard between your neck and waist
What is Sutherland Global pay frequency
Biweekly
List 2 techniques for active listening
Paraphrasing
Reflecting Feelings
Validating Concerns
Asking clarifying questions
LA is the abbreviation for which state in the US ?
Louisiana
Name the three lines of businesses that Bridgecrest has in Jamaica
Welcome Call
Customer Service
Loan Servicing
List the four (4) times daily, you are required to use IROZ
At the start of your shift
When going on lunch
When returning from lunch
At the end of your shift
When did Sutherland Global start in Jamaica
2012
What are four principles of rapport
Empathy
Authenticity
Similarity
Shared Experience
Translate the following to English :
J'adore le riz blanc et le poisson
I love white rice and fish