BRONZE
What does RCI stands for?
Resorts Condominium International (RCI)
This feature allows WorldMark owners to transfer their credits with either RCI or Interval International.
Spacebank
True or False, can an owner make a 1 night waitlist request thru online?
False, online waitlist requests require a two-night minimum.
How many club pass waitlist request can an owner have on their account?
Two (2)
This allows you to merge confirmed reservations into one reservation.
Combine/Combining Reservations
This unit is typically a standalone unit.
Chalet/Cabin/Cottage
What are the 3 guidelines that you have to disclose to the owner when adding CPP?
-Upfront payment of $149
-Non refundable
-Non transferable
If I am a residence club owner and I have trade credits and I wanted to book for a reservation, which department will you transfer me?
If they will use the trade credits, you can assist the owner to book for a reservation.
What is the minimum check in age for Club Wyndham properties?
21 years old and above, with the exception of the Club Wyndham Emerald Grande which is 25 years old.
What is the booking window for Goodwill credits?
45 days
If an owner does not have enough credits to complete an RCI reservation, they can use this payment option at $0.157 cents per credit.
Affiliate Rental
True or False: All Woldmark owners receive free enrollment into RCI as part of their Membership. Why or why not?
False, because only VIP owners receive free enrollment into RCI as part of their VIP Membership.
What are the two types of itinerary that we have?
Group and Continuous Stay Itinerary
Allows owners to book in the 10-13 month window in the event that availability will not allow for 7 nights in red season length of stay requirement to be met in the unit size requested.
Only Space Available (OSA)
Owners are not allowed to add any more segments to a Grouped Itinerary once the total number of nights in all the segments equals or exceeds how many nights?
14
You will use this form to research enrollment status with Exchange Companies, or to update/correct names with RCI/II.
RCI/II VIP Enrollments
Give at least 3 things that you shouldn't do on the OKTA admin.
-Set Password & Activate
-Suspend
-Deactivate
-Delete account
-Reset behavior profile
After combining two reservations that both have credit protection, what is the service form that you will fill out to refund the value of 1 credit protection charge.
Cash ORR/Cash Research Request Form
Members at this tier can convert up to 30,000 credits to Wyndham Rewards.
Diamond
How much does the owner have to pay for the exchange fee if they book a reservation over the phone for Club Wyndham Sydney in Australia?
None, because the resort is part for Club Wyndham South Pacific and they won't be charge for an exchange fee.
This allows owners to enroll 3rd party timeshare with a qualifying WorldMark purchase.
WorldMark Exchange Program
How much is the one time fee to link the Worldmark account to the owner's Interval International account?
$39
This is the most popular and flexible option for owners to use and is the preferred booking method because it gives WorldMark owners the ability to use their Vacation Credits to pay for reservations at RCI-affiliated resorts, allowing them to travel outside the WorldMark network.
RCI Confirm First Reservations
What are the requirements to be qualified for the Qualified Reservation Replacement (QRR)? There are four.
Give atleast 3 reason where we can override the cancellation penalty which is part of the Club Emergency Cancellation.
-A death in the family.
-Military service hardship.
-Severe hospitalized illness.
-Natural Disaster
-Instances where a doctor has advised the owner not to travel.