Front Desk
Foster Care
Front End/ In-Home
Benefits
Admin/ Finance
100

This is the # 1 reason clients visit the front desk. 

  1. Medicaid

  2. FPMs

  3. SNAP

SNAP

100

What does ICPC stand for?

Interstate Compact on the Placement of Children

100

How long does a worker have to respond to an report that was screened in as an "R2"?

48 hours 

100

Who is our vendor for if a client is approved for installation of an AC?

Community Housing Partners

100

The number of Administrative Programs Assistants on the Finance team.

What is 4

200

On average this year how many visitors were served through the front desk monthly?

1,350

200

What is the emergency rate ($) for initial foster placement?

$1,200

200

A new safety assessment tool must be completed within ___ hours any time a new safety threat is identified, the safety plan changes, or the threat is no longer there, and the safety plan is lifted. 

24 hours

200

WHAT ARE THE 3 THINGS THAT MAKE A HH MEMBER "VULNERABLE" and eligible for cooling assistance?

aged, disabled, or under 6

200

This is the bank that provides our purchasing cards.

What is Truist

300
  1. This is the 2nd highest traffic day of the week at the front desk?
    A. Tuesday
    B. Thursday
    C. Friday

Thursday?

300

What's the education placement meeting called?

Best Interest Determination (BIP)

300

How many days do you have to complete a family assessment?

60 days 

300

Children under what years of age or younger who live with natural or adoptive parents, unless parental rights have been terminated, or stepparents, unless ties have been severed through divorce are required to be on a SNAP case?

21 years of age

300

This financial document authorizes services to be paid over a specific period of time based on approved budget requests.

What is a purchase order

400

So far in 2025, which month have we had the most individuals apply for benefits?

March = 288

400

What are the 5 court hearings in foster care?

Emergency Removal Order

PRO

Initial 

Court Review

Permanency Planning

400

How often do you need to renew safety assessments, risk reassessments, and service plans?

90 days

400

What are examples of Medicaid Categories (Give 2 examples)

Child < 19, Expanded coverage, 80%, QMB, SLMB, QI, SSI

400

This document is filled out and submitted to a supervisor when an employee needs to make a p-card purchase

What is a budget request form

500

1,572 is the number of what at the front desk?

application registered in 2025 so far

500

What is the time frame to have medical and dental appointments completed?

1 year medical 

6 months dental

500

How many years is someone on the central registry after a level 2 finding?

7 years

500

How many days do we have to have a decision by for MA PG before having to send out a notice?

7 days

500

The teammate who manages and coordinates Family Assessment Planning Team (FAPT) meetings.

Who is CSA Coordinator or Who is Rachel would be acceptable

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