Policies and Procedures
Equipment
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Storage
Hitches & U-Boxes
100

We must have a customer's name and phone number in order to provide a quote. (True or False?)

What is false?

100

These two pieces of equipment cannot be paid for in cash.

What are pickup trucks and cargo vans?

100

This is where to locate cross contact.

What is uhaul.net?

100

Times when we are allowed to accept partial storage payments.

What is NEVER!

100

This ball size will work with all U-Haul trailers and towing devices.

What is 1 7/8" or 2"?

200

You must do this before placing a customer on hold.

What is ask their permission?

200

This is the smallest truck that will hold a king size mattress.

What is a 10' truck?

200

This is where we clock in and out, as well as submit time clock corrections.

What is uhaullife.com or Workday?

200

Where to find a customer's current storage contract.

What is WSS/webselfstorage?

200

U-Haul offers ___ options for u-box delivery.

What is 4? (Truck Delivery, Moving Help, Self Delivery, and Load/Unload at U-Haul location.)

300

These are the 3 steps to overcoming objections.

What is: Respond to the objection/add a sense of urgency/ask for the business a second time?

300

These pieces of equipment are not allowed to be towed behind competitor vehicles. 

What are open trailers, tow dollies, and auto transports?

300

If a customer states they have a quote in the system, you would locate it by ____________.

What is search for it by email or cell phone number in the POS?

300

How customers qualify for one month free storage.

What are one-way truck and enclosed trailer rentals, and select in-town rentals?

300

The type of wiring that is needed to tow a U-Haul trailer.

What is 4-way flat?
400

Customers must present this when picking up a Pickup Truck or Cargo Van.

What is a credit card with their name?

400

Trucks larger than _____ feet include a ramp.

What is a 15' truck?

400

Where to locate the number of days/miles allowed for a one-way rental.

What is the reservation details tab?

400

True or False - a customer pays prorated rent if they move out of their storage unit in the middle of the month.

What is False?

400

U-Haul requires _____ notice for any u-box actions.

What is 24 hr?

500

Customers picking up in Canada must pay with _______ currency.

What is Canadian currency?

500

Dollies and furniture pads are also known as _____.

What are SRIs or Support Rental Items?

500

Where we locate current reservations.

What is the ESL?

500

Name 3 types of storage units available.

What is indoor, drive-up, climate controlled, heated, wine, RV, and office?

500

These are the components of a hitch system.

What is a ball mount, receiver, and ball?

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