Verizon vs CSOKI
This fee is charged on the Verizon bill when adding a new line or upgrading a device.
What is the Activation/Upgrade fee?
This is CSOKI system POS system that houses all of the sales transactions that occurred at our store.
What is RQ?
This disclosure is associated with the Device Set Up fee.
What is it's NON-REFUNDABLE?
This website we can use to view the Verizon plans, perks, etc?
What is the Verizon website?
These are the four elements of the call greeting.
What is the Company name, Department Name, Your name, and recorded call?
This CSOKI fee is charged at the store's discretion when setting up the device in store on the Verizon account, data transferring, and 30 day tech coach.
What is the Setup Service fee?
This system is used to take/make phone calls and where we would hold, park, transfer calls.
What is Zoom?
This disclosure is associated with the Verizon Activation/Upgrade fee.
What is it's standard charge by Verizon ($35)?
This is a sharepoint/onedrive that houses all of CR's SOPs and QRGs?
What is the How to Guide?
This is what the customer needs to be pay when purchasing a device on DPA.
What is the sales tax on retail price?
This Verizon department can help a customer request a replacement device if it is having manufacturer issues within 1 year of purchase.
What is the warranty department?
This CSOKI system is used for logging all of the customer's information, actions taken on their behalf, and their case information.
What is Customer Connect?
This disclosure is associated with the CSOKI return policy.
What is it's at the store discretion to reject the return (30 day from POS and 1 exchange)?
This QRG document reflects the call requirements.
What is the Call Flow Script?
This document is used to reference all the market special instructions.
What is the Market Contact Sheet?
This CSOKI department handles is the Market specific inventory for the stores in their region.
What is LBOH/Inventory Closet?
This Verizon system is used to verify customer's Verizon accounts and research their account information.
What is OMNI?
This CSOKI disclosure is associated with transferring of data.
What is CSOKI is not liable for data that does not transfer?
This QRG you can reference if you need guidance with refund check/etc. inquiries.
What is Datascape. NBOH, & Rev-AR Inquiries?
This document is signed acknowledging both Verizon and CSOKI disclosures and often reflects promotions discussed.
What is the EDF?
A Verizon department is agent facing and helps our team request promotions to be applied or courtesy credits for Verizon charges.
What is the PRC team?
This CSOKI system is used to locate payments from customers who are paying a bill or DPA on the Verizon account.
What is Datascape?
This disclosure is associated with promotional credits as it relates to the DPA.
What is if you pay it off early or disconnect the line, the promotional credits will end?
This bookmark is used for make a shipping label for a customer.
What is the UPS Campus ship?
This verbiage is associated with sending a case to research (timeframe and expectation).
What is it can 7-10 business days for an update and there are no guarantees?