Soft Skills
OMS
CHIRP
Worry Scores
Appointments
Tasking
Random
100

What are at least one reason to set expectations?

Accountability

Clear Communication

Effective Communication

Focused Learning Environment


100

Who do we service?

Patients who are 65+ and/or on Medicare

100

Where would you locate the worry score?

Top dash to the left

100

Why would a patient have a Low Worry Score?

  • Healthy or uncomplicated medical issues

  • May have risk factors (e.g., pre-diabetes, obesity)

  • Least concern or indication of a healthy patient
100

What snippet do you use when scheduling appointment?

.rfv

100

What is the snippet .tt used for?

Title your task

100

"Did we just become bestfriends....Yep!!"

Step Brothers

200

What are two key components of active listening?

Concentration

Understanding

Responding

Remembering 

200

Who are the two people who are assigned to pt?

Provider-(PCP)

Health Coach-(HC)

200

When performing a search in Chirp you must first?

Select Initials/Market

200

How often does a Emergent pt see their care team?

Daily

200

How long are the appointments we schedule?

30 minutes

200

What is the reason we would task ?

Bonus Points: 100

Used when we ARE passing information to another team member to complete a task for the patient or triaging to our Providers on the Senior Health Virtual Services (SHVS) Team.

200

Which floor did Bruh-Man live on?

5TH Floor

300

What is feedback?

A constructive exchange of information aimed at enhancing performance and supporting growth, delivered with compassion and respect.

Bonus 50

300

True/False:

Other one medical patient's use one medical seniors facilities/labs?

False

*Double Jeopardy

300

What snippet do we use when creating a Phone Note?

.cssdoc

Bonus 50

300

Why is it important to know the pt Worry Score?

It helps when booking appointment and know how to treat patient.

300

True/False:

You can schedule appointments in the Grey/Pink slots?

False

300

What is the snippet for a medical records request, and what is the TAT?

smss

5-8 TAT

300

What country gifted the United States with the Statue of Liberty?

(Bonus $200)

France

400

Who gives feedback? (Name at least 3)

Trainers

Managers

QA

Patients

Providers 

other CSS

400

True/False:

One Medical Senior patients pay $199 Yearly to use our services?

False

400

What 2 forms of ID 

First and last name, date of birth

400

Why do we call it "Worry Score"?

Based on a assessment with the care team's judgment of how worried they are the patient more specifically, how often we want to be proactively thinking about the patient and their needs.

400

What do the "Green" slots mean?

Same Day/Next Day Appointments

400

Who are some of the people you would be sending a task to? Name at least 2.

HC

PCP

Medical Records

PEC

Patient Recs

400

What sport has been played on the moon?

Golf

500

Name at least 3 keys when thinking about Emotional Intelligence?

Self Awareness

Self Regulation

Decision-Making

Social Skills

Empathy

500

Name the 7 markets me serve? 

Arizona

Massachusetts

Colorado

North Carolina

Texas

Washington

500

When speaking with someone other than patient, We have to find out if the patient consent to share their private health information. Where would we locate this information?

Bonus:(Extra 200) How do we get to that tab?

Support Network Tab

*Select patient's name in dashboard

500

Why would a patient have a Medium Worry Score?

*Bonus: (Extra 100) How often will a Medium worry score pt see their care team?

  • Chronic illnesses

  • Risk in near-term due to disease, health behaviors, psychosocial factors

  • Mild concern, patient suffers from chronic illnesses


* Every three months or as needed

500

What snippet do we use when pt is cancelling appointment same day? 

Bonus: 

What questions should we be asking before cancelling appointment?

.ctask

Bonus Answer: 200

Ask why they are cancelling/Would they like to reschedule

500

Patient calls in requesting to speak with her PCP, would you task the PCP?

No- You would task the HC with pt questions/concerns.

500

What's the most stolen grocery item?

Answer: Cheese

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