Life Skills
Professional Image
Communicating for Success
Infection Control
100

What are two action steps for success?

build self esteem,build on your strenghts,be kind,stay true, practice new behaviors,keep your personal life separate,keep energy up, respect others, stay productive 

100

Define professional image 

the impression projected by a person engraved in any profession, consisting of outward appearance and conduct exhibited in the workplace.  

100

What are 2 Golden rules of communication?

Professional demeanor/a smile/body language/listening is key/speak clearly/avoid slang

100

What is the difference between disinfecting and sterilizing  

disinfecting does not kill spores while sterilizing kill all microbial life including spores 

200

What is self actualization?

Fulfilling one's full potential;entails a lifelong commitment

200

What is the 7/11 rule 

Within 7 seconds, someone will establish 11 impressions of you. One of those first impressions is a direct result of your appearance.  

200

What is effective communication ? 

The act of sharing info between two people so that the information is likely understood 

200

What is the purpose of the EPA agency ?

Registers all types of disinfectants sold in the U.S

300

What is the definition of a mission statement?

establishes the purpose and values by which an individual or institution lives and works 

300

What principle for professional image includes tuning into the salons, spa or barbershop?

Dress for success 

300

What are some things to do when meeting a new client?

Be polite/genuinely friendly and inviting/communicate professionally/earn clients trust

300

What is the definition of infectious disease? 

Disease caused by pathogenic microorganisms that enter the body; may or may not be spread from one person to another 

400

What s the definition of ethics?

what are principles of good character, proper conduct and moral judgement.

400

Name 5 options in a hygiene pack 

toothbrush, toothpaste, mouthwash, floss, hand sanitizer or wipes, deodorant or wipes

400

What types of questions are included in a client intake form?

Contact info/Products used/skin care needs/preferences/lifestyle/medications/medical issues/allergies and sensitivities

400

What is the definition of Occupational Disease ?

Illnesses resulting from conditions associated with employment.

500

Name at least 3 positive personality and attitude  traits 

Diplomacy, emotional stability, sensitivity, values and goals, receptivity and effective communication skills 

500

Taking pride in your work and committing yourself to consistently doing an excellent job for your clients and employer. Is an example of what ? 

Work ethic 

500

What are the 10 steps of consultation method 

Review/Assess/Preferences/Analyze/Lifestyle/Show and tell/Recommend/Upsell/Maintenance/Repeat

500

What are the definitions of cleaning, sanitizing, disinfecting and sterilizing? 

Cleaning: removing all visible debris using soap and water.

Sanitizing: chemical process for reducing the number of germs on cleaned surfaces.

Disinfecting: chemical process on non porous items that destroy harmful organism 

Sterilizing: process that destroys all microbial life including spores.

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