Products
What is a VOI?
Vacation Ownership Interest
KA: VSE What an Owner Purchases
What are the three(3) booking periods for VOIs?
KA: VSE Booking Timeframes at a Glance
What is the earliest and latest that Owners can assign their VOIs with Interval International?
Owners can assign as early as January 1 of the year prior or as late as December 31 of the Weeks usage year.
KA: VSE Weeks Interval Assignment Procedure
What can be used to lookup an Owner’s account in Sun?
KA: VSE Locate an Owner's Account in Sun
When registering an account online, how long do Owners have to confirm their information once the registration page has been submitted?
The confirmation must be done within 24 hours.
KA: VSE Register and Connect an Ownership on Vistana.com
What is included in a newly purchased VOI?
KA: VSE What an Owner Purchases
T/F: Home Resort Priority Period (HRPP) is the period when Owners must call to confirm an auto-booked reservation.
True
KA: VSE Booking Timeframes at a Glance
If an Owner converts their week to Marriott Bonvoy Points, when do they expire?
Marriott Bonvoy points do not expire, as long as there is activity every 24 months in the Owner’s Marriott Bonvoy account.
KA: VSE Weeks Conversion to Marriott Bonvoy Points
On what page in Sun can you find the F10 Detail Function key?
OS Landing Page
KA: VSE F10 Details Screen in Sun
Besides the first and last name, what are the other two pieces of information an Owner needs to complete the connection to vistana.com?
Home Resort name and contract number
KA: VSE Register and Connect an Ownership on Vistana.com
What product types are offered?
Float, Fixed, Ultra-Premium, and Event
KA: VSE What an Owner Purchases
What are the rules for booking an HRRP reservation?
Reservations must be:
KA: VSE Weeks Book an HRRP Reservation
T/F: Owners can use their StarOptions for hotel stays and cruises.
True
KA: VSE VSN Select Benefits General Information
T/F: Secondary Owners can change contact information for all Owners on the deed.
False. Secondary Owners are only allowed to change their contact information; they cannot change any other Owners contact information on the account.
KA: VSE Edit Contact Information in Sun
Where can associates find the link for the Emulation Tool in Knowledge?
VSE Emulation Tool
Which product types are auto-booked and auto-confirmed?
Ultra-Premium and Event
KA: VSE What an Owner Purchases
What is the currency use when booking the Vistana Signature Network (VSN), or the Network Float Period? How early can Owners book in this period?
StarOptions, 8-0 months prior to check-in
KA: VSE Booking Timeframes at a Glance or VSE Book a VSN Reservation
How late can an Owner cancel a reservation to avoid restrictions?
61 days before the reservation begins.
KA: VSE Cancel Policy
What is the preferred method is to follow when updating the contact information for an Owner?
TMVC Edit Contact Details in Adapt
KA: VSE Edit Contact Information in Sun
What three (3) options are available as a resource in the Emulation Tool?
KA: VSE Emulation Tool
What are the 6 Features of ownership?
KA: VSE What an Owner Purchases
What are the rules for booking an VSN reservation?
KA: VSE Book a VSN Reservation
How early can an Owner elect their VOIs?
Owners may Elect their full VOI for Club Points up to 25 months prior to the Use Year.
KA: VSE Election Information
What are the Interest Detail Overview fields?
KA: VSE F10 Details Screen in Sun
To help guide an Owner online, where can associates find a list of the website widgets and what is included in each one?
VSE Website Widgets