Easy
What does CEM stand for?
Customer Engagement Management
When is it necessary to create a child case?
It's necessary to create a child case when it needs to be transferred to other departments.
This is a feature that was developed to assist sellers with the management of potential order delays associated with planned events, such as non-public annual holidays.
Holiday Mode
This is a tool that helps make stores content more appealing including images, text and design. It also improves product performance to products that haven't been optimized.
Lorikeet
It's a comprehensive portal designed to enhance your store's revenue by optimizing product sales timing. In this module, you will learn about the core functions of Business Advisor.
Business Advisor
What are the three store types in Lazada?
Marketplace, Lazmall & LazGlobal
What department should parent cases be transferred to?
Parent cases need to be transferred to L2 when necessary.
TRUE or FALSE: Orders placed while the Holiday Mode is activated do not qualify for the Priority Delivery program.
TRUE
What are the consequences of violating the Intellectual Property Rights Policy?
Any breach of Lazada's Intellectual Property Rights Policy may result in your product listing being locked and/or issuance of non-compliance points.
How do you navigate to Business Advisor?
Seller Center > Data Insight > Business Advisor
What do you call the CRM for PSC frontliners?
XSpace
What do you call the chatbot for sellers to Customer Service?
ADA
Is it necessary to turn on Holiday Mode during public holidays?
Activating Holiday Mode during public holidays is optional for sellers.
What are the eligibility criteria for HSHD?
Minimum Product Requirement
Strong Product Ratings
What are some features you will see in Business Advisor?
Dashboard
Traffic
Product
Sponsored Services
Normal Case
What do you call the chatbot for buyer to sellers?
LISA
____ are listings that require a longer lead time for order preparation of 7 or more days. Such items are typically items that need special arrangements or are custom made.
Pre-Order products
Who else aside from PSC can sellers contact if they have issues about their limit item per order/buyer?
KAM/VKAM
What feature in Business Advisor where it hows category opportunities, attribute analysis, category rankings, product rankings, and keyword rankings?
Market
What is the case status if it's awaiting response from another department within the child case and is intended for parent & special cases?
On-hold status
What do you call the chatbot for buyers to Customer Service?
CLEO
What does KAM mean?
How to set up Holiday Mode?
Log in to Seller Center > My Account > Settings > Holiday Mode
Under Traffic Sources in Business Advisor, what are the four main tabs that provide more details about store traffic?
Real-Time Traffic Data
Personalized Advice
More Traffic Sources
Trends of Source