WORKPLACE
One of the largest connectivity providers in the U.S., delivering Internet, TV, Phone, and Mobile services to millions of people in 21 states across the country.
Optimum
Get the benefit of 1gb, 3gb, unlimited or unlimited max. All plans include 5G access at no additional cost
Optimum mobile
Designed as a tool to provide retention agents with dialogue helpful in presenting customers with the most popular products, and to help agents repackage services.
SM5
This department handles scheduling of Breaks and Lunches.
Workforce
Family, Movies and Sports
CABLE TIERS
This device lets you watch your favorite apps, along with over 50 free live channels all for free with 1GB Internet from Optimum.
Optimum Stream
This tool allows access to Billing, Orders and interaction notes, to name a few from one Site.
IDA
You call this number when you are going to be late or out sick.
718-975-1142
The assistance and advice provided by a company to those people — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.
Customer Service
A stand-alone streaming platform that bundles one of our premier channel together with even more TV favorites, blockbuster movies, and new Originals for everyone.
HBO Max
What does KDB stand for?
Knowledge DataBase
Allowed usage in designated areas only (never to be used on the floor)
CELLPHONES
Refers to a company's ability to turn customers into repeat buyers and prevent them from switching to a competitor.
Retention or Retain
HBO, Starz, Showtime, The Movie Channel and Cinemax
PREMIUM TIERS
This connects you to your call center and your call center's phone queue. You must be connected to a secure VPN connection in order to use it.
Cisco Finesse
Who am I...."Your shoes are untied"
BEN
An affordable wireless internet home networking solution allowing multiple computers and devices to all connect to the internet simultaneously through one modem.
WIFI@HOME
What is your EVP and VP name?
Lana Semenova and Matt Grover