Professionalism
"Here is what WE can do!"
Positive Framing
A statement of understanding and or empathy if needed. (To show active listening.)
Acknowledge
$5
Agent Assisted Payment Fee
GEN3384
Standard Rate Chart for SPP and SPP 2.0
This service automatically identifies the location (service address) of the calling party to the 911 operator
E911
"Legacy TWC USED to do that..."
Trap Words
Open, ______, Resolve, Close
Fact Finding
Moneygram
Third Party Payment
Late Fee Charges
GEN3122
Limited Basic, over 50 additional networks in key genres (Family, Kids, Music, Faith-based, and Culture-rich networks)
Spectrum Lifestyle
Inaccurate Time Reporting
No Tolerance
Spectrum TV App Payment
Self Help
$25 (or maximum allowable by state law)
Returned Payment Fee
SPP and NPP Channel Lineup Differences
GEN6758
Limited Basic TV + music + 10 channels
Spectrum TV Choice
Heard, Seen, _____
Respected
Biller
Gateway
Checking or savings account
EFT
Payment Types
GEN2549
$12.99 (one of these)
DVR
_________ in a way that is not condescending. (Three words)
Check for understanding
A request to take action with a third party due to a complain (BBB)
ECAF
$8.95
Late Fee
Residential Scope of Support
GEN6675
Limited Basic and up to 25 predetermined channels (based on market availability)
Spectrum TV Stream