Mindfulness: Emotional Intelligence
A term is used to determine one’s capability to cope with environmental demands and pressures.
What is Emotional intelligence (EI)
Measures intellectual intelligence.
What is Intelligence Quotient?
A trait that involves behaviors, thoughts and actions.
What is Resilience?
Resilience helps build emotional intelligence. Resilience is an internal trait that people have which involves behaviors, thoughts and actions that can be learned and developed by anyone. Resilience involves the individual and is a trait located within.
Merriam-Webster (n.d.) as “a rude or discourteous act.” Typically, the attitudes and behaviors are directed towards others, causing an environment of disrespect, conflict, and stress.
What is Incivility?
Incivility, also referred to as lateral violence, workplace violence, and bullying, is pervasive in society. As health professionals, it is assumed you will conduct yourself in a polite and professional manner. But how will you respond when your colleagues or patients do not act in the same way?
Fortunately, the skills and attitudes that promote civility are knowledge-based and can be learned. That is why we are talking about incivility, so you can recognize it when you experience it, have the knowledge to reflect on and change your own behavior, and acquire the skill to stand up for a just culture.
What are recognizing Nonverbal Cues?
True or False
Emotional intelligence (EI) is a static trait that is ingrained in the individual and can be developed.
Emotional intelligence (EI) can be developed and increased through intentional learning.
Aware of emotions.
What is Emotional Quotient?
More connection through compassion.
Improved ability to deal with change.
Better decision making.
What is increasing your emotional intelligence (EI) ?
Benefits of increasing your EI include becoming more connected to others through compassion, being better able to deal with change, and making better decisions.
How will this improve your performance as a nurse?
The ability to make better decisions about client care. The ability to manage your own emotions.
The ability to read and respond appropriately to the emotions of others. The ability to empathize without internalizing.
True or False?
When individuals have the mental and emotional strength to advocate for themselves, they are less likely to stay in a violent situation.
True
When individuals have the mental and emotional strength to advocate for themselves, they are less likely to stay in a violent situation.
What are recognizing Cues using Verbal Remarks?
Having a higher Blank_ Blank_ help the nurse, client, and healthcare team.
What is Emotional Intelligence?
Includes social, communicative, and relational abilities.
What is Emotional Quotient?
“This is just the way I am” mentality is not productive. Adopting a different mindset of “things can be different” and this “isn’t the way that I am,” will help you to open yourself up to developing more emotional intelligence.
What is Changing your thought process
“This is just the way I am” mentality is not productive. Adopting a different thought process and mindset of “things can be different” and this “isn’t the way that I am,” will help you to open yourself up to developing more emotional intelligence.
True or False
Violence often thrives in an environment of inequality due to a real or perceived power imbalance between the perpetrator and the victim.
True
Violence often thrives in an environment of inequality due to a real or perceived power imbalance between the perpetrator and the victim. When individuals have the mental and emotional strength to advocate for themselves, they are less likely to stay in a violent situation.
What is an example?
What are recognizing Cues using Broken Confidences?
Helps the nurse, client and healthcare team to develop more trust, to demonstrate more respect for one another, and to have more thoughtfulness in certain situations. Additionally, it helps to strengthen the work environment and improve the organizational culture.
What is Emotional Intelligence?
Includes cognitive, logical, analytical, and rational abilities.
What is Intelligence Quotient?
We must change in order to improve emotional intelligence in the workplace, start looking at situations from other people's points of view. The ability to see things from all sides, not just your own.
What is Changing your perspective?
We also must change our perspective. In order to improve emotional intelligence in the workplace, start looking at situations from other people's points of view. Part of high emotional intelligence is the ability to see things from all sides, not just your own. This is difficult, but this practice can be exceptionally useful, especially if you find yourself in a stressful environment.
Which elements are required for a culture of incivility to survive?
Secrecy, Shame, and a Silent witness
A culture of incivility, or condition in which one person or group is rude or bullies an individual or group, requires secrecy, shame, and silent witness in which to operate. These characteristics shield the perpetrator from being discovered by authorities and confronted by those who would stand up for the victim. Violence often thrives in an environment of inequality due to a real or perceived power imbalance between the perpetrator and the victim.
When individuals have the mental and emotional strength to advocate for themselves, they are less likely to stay in a violent situation.
Backstabbing
Complaining to others about a person but not speaking to that person directly
What are recognizing Cues using Passive Aggressive Behavior?
True or False
Increasing your own emotional intelligence (EI) requires self-awareness.
True
Increasing your own emotional intelligence (EI) requires self-awareness.
This provides the knowledge and tools to manage stress and improve performance.
What is Emotional Intelligence?
It is impossible for anyone to have no stress at all, peak performance can be achieved along with life stressors. Stress is a motivating force that enables humans to operate at peak performance by challenging us. In the presence of overwhelming stress, however, performance deteriorates
Surrounded by familiar faces and people who share your belief systems, opinions, and struggles.
Interact with others who hold a much different belief system, broaden your social circle, or try environments or new work assignments.
What is getting out of your comfort zone?
If you're only surrounded by familiar faces and people who share your belief systems, opinions, and struggles, you'll be at a disadvantage when interacting with others who hold a much different belief system. So, look for opportunities to broaden your social circle or try new work environments or new work assignments.
What are some examples in nursing?
True or False
Incivility does not occur in the nursing profession?
False
Lateral violence (also known as horizontal violence, workplace incivility, bullying) is any disruptive and inappropriate behavior in the workplace demonstrated by one colleague to another who is in a position of equal, higher, or lower rank.
Nursing is the primary occupation at risk of lateral violence.
What are recognizing Cues using Sabotage?
True or False
Deep breathing exercises help in developing emotional intelligence.
When you find yourself in a heightened emotional state, whether it is stress, anxiety, or maybe it's anger or sadness, breathe and stay focused on your breath. And to do this, all it requires you to do is take a deep inhale for six seconds. Hold for 6 seconds and exhale. Doing this deep breathing three or four times in a row will help you to develop emotional intelligence because it gets you to focus on your breathing and not on your emotions.
When emotions are heightened, we tend to do and say things based on our emotions at that given time which we may regret later. Taking a deep breath will refocus our energy and emotions, causing us not to react immediately to our situation. This ability to not react immediately when our emotions are heightened leads to improved and more refined emotional intelligence.
In what other circumstances can this technique be used?
What are recognizing Cues using Infighting?
Until you look at why you react the way you do to certain situations and what you can do to resolve that, all the practice of improving your emotional intelligence will be met with frustration.
What is addressing your emotions?
By learning to address your emotions, they can pass through you, and you can return to that state of equilibrium more easily. Until you look at why you react the way you do to certain situations and what you can do to resolve that, all the practice of improving your emotional intelligence will be met with frustration.
What can result from workplace incivility?
You, coworkers and patients can experiencea;
Sleep disturbances
Depression symptoms
Anxiety
Physical health complaints
Low self-esteem
What are recognizing Cues using Scapegoating?