Day One (hired)
What are Upgrade's core values
Improve
Help
Fast
Own It
What is slack?
A tool used to communicate between CCP's, teams, management, and internal departments
CTRL + C does what ?
Copy
Which of these two things should you do first, when reviewing an application for the first time.
Look at the Notes
-or-
Conduct a BVC/DD
Look at the Notes
I have consumer statement and HRFA on an app. I have just completed the AVC for the consumer statement, what do I do about the HRFA?
Nothing. The AVC clears both the Consumer statement and the HRFA.
never
Name THREE Upgrade products
Answers may vary
You take an IB call, what template do I have to use ?
Inbound Call Template
Which of these is NOT an acceptable form of Photo ID
DL, Passport, SSA card, Military ID, VISA
SSA Card
The APL's ADR on file is confirmed during ICIC and not cleared under fraud review task, but the ADR they verbally said is clearable with the CR. How do you proceed?
Update the ADR to what the APL said
What is the fee if you lose your ubi key?
tree fiddy... jk, it's $50
Fastest team to send the VOR confluence page into the chat wins
Fastest team
What is needs note and why do we put them?
Needs notes are a way for CCP's to communicate what is needed for an APP. This is needed because it allows us to effectively communicate between CCP's.
In the case where we cannot clear and ADR discrepancy with CR or LXNX, what should we do? and what are TWO acceptable documents we can use to clear the ADR discrepancy?
Add VOR + UBILL, Financial statement, DL (if matching), Mortgage statement, W2, MRPS, MRBS, etc.
There is no consumer statement number in the consumer statement task, but they have a original number and a CR number. Which number should I use to contact them?
CR number
There will be an image in slack... what is the name of this image
Okta
What is a duo? (are you caught up on your duos? if everyone on your team is caught up then double points)
Duos are ways for the company to broadcast changes to processes, general updates, and you have to complete the e-learning to proceed.
Name THREE things we look for when looking at related applications
Back end rejected, Fraud, Loan stacking, VQ notations, etc.
Bank Account Task has RT00, FAO matches, and Finicity data with no transactions. What do I do?
All good. Proceed as normal because we can clear the BV task.
APL calls in on the credible phone number and we have to do an AVC. I then complete an AVC on that phone number. I then send it to 2nd review but I got a rework... what did I do wrong ?
I didn't do the MFA AVC
Name each person in the room
Answers may vary
Name FIVE of our many systems
Answers may vary, some of the answers may be...
Slack, Genesys, VQ, Connie AI, Workday, Confluence, The Hub, etc.
You see a deposit in VVDD for $1999 from BestEGG Loan company. What would be your next step
Nothing. Not a loan stacking concern, proceed as normal.
Loan stacking is present, the CR shows an inquiry, but the APL tells you that it's their spouses loan. What do you do?
All good to clear the LS task as we have to take the APL for their word. OK to proceed.
An application has an OFAC task that is yet to be completed, and the APL calls in. Can I talk about their APP to them? And what channel do I request for OFAC to be completed?
Specialists do NOT have to have OFAC done to speak to the APL. Also the channel is, "_PSC_support specialist_tasks_Newaccounts"