Catamount Dining
Nutrition
Happy or Not
Service Excellence
Disney
100

This company first partnered with Western Carolina University in 1998

What is the Aramark?

100

This allergen, often found in breads, pastas, and cereals, is one of the top 9 food allergens.

What is wheat?

100

This is the number of feedback options provided by the HappyOrNot system.

What is four?

100

In the WEST model, this step involves making a connection with the customer, often through direct gaze.

What is Engage/Eye contact?

100

This princess, known for her ice powers, is the protagonist of a Disney movie that tells us to ‘Let it Go’

Who is Elsa from Frozen?

200

These two units are the only locations outside of a dining hall to accept meal swipes 

What is BRB & 1889 Bistro.

200

This allergen, a popular legume, can be found in a variety of forms including butter, oil, and flour.

What is peanut?

200

This color represents the most positive feedback in the HappyOrNot system.

What is green?

200

The final step in the WEST model, this action shows appreciation for the customer’s time and business.

What is Thank?

200

This villain is known for his magical powers and is the nemesis of Aladdin.

Who is Jafar?

300

Students may use every payment method except this one to pay for a gift card at Starbucks 

What is DB. 

300

This term refers to the process by which allergens are unintentionally transferred from foods containing allergens to foods that do not contain allergens.

What is cross-contact?

300

This is the frequency at which the HappyOrNot system collects feedback data.

What is real-time?

300

In the LEARN model, this is the step where you show understanding and share the feelings of the customer.

What is Empathize?

300

This is a 2003 American animated adventure film that tells the story of the overprotective clownfish named Marlin who, along with a regal blue tang named Dory, searches for his abducted son.

What is Finding Nemo?

400

This Meal plans offers students a weekly set number of meals. 

What is the weekly 14. 

400

This practice, crucial in preventing cross-contact, involves thoroughly cleaning cooking utensils, cutting boards, and other kitchen surfaces.

What is sanitation?

400

This is the online platform where users can access Happy or Not Data. 

What is the Happy or Not Dashboard?

400

This is the first step in the LEARN service recovery model, which involves understanding the customer’s problem

What is Listen?

400

This Disney movie features a young girl named Riley and her five personified emotions.

What is Inside Out.

500

This is the total number of different meal plans catamount dining offers to first year students. 

What is Two. 

500

This document, often provided by food manufacturers, can help identify potential allergens in food products.

What is an ingredient list?

500

This is the country where the HappyOrNot company was founded.

What is Finland?

500

This acronym, representing four standards of Aramark’s customer service excellence program

What is WEST?

500

This 1940 Disney film was the first commercial film to be released with stereophonic sound, a precursor to the modern surround sound. It was also the first to use the multiplane camera to create a three-dimensional effect in animation

What is “Fantasia”?

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