AIA
What is the Consumer Converged Offer?
20% off AIA C
What product will AT&T allow customers to try risk free for 30 days!?
AIA-B- after 30 days it is a 36 month agreement on the equipment.
How much is the SPIFF for AIA-B?
$40
AIA-B counts towards your AIA-CR
FALSE! only AIA-C counts towards CR
What should you fill out with the customer during every interaction? (2 answers)
CSAT and Google Review
What is the Business Converged Offer?
$20 off AIA B
How much is an iphone 15 on tiered offer?
10.99
How much is the SPIFF for AIA C ?
$20
Personal MSQs/PSQs must be met to qualify for SPIFF incentive payout
True
How many HTP does your store need to clear goal?
3 or 4 (Battleship)
Does AIA - B have a contract agreement?
Yes ! the device goes on a 36 month installment plan
What promo is starting 01/15 for Teachers?
$100 port in credit
($100 / 10 months = $10 monthly credit)
How much is motorola giving for SPIFFs on Razr+ and moto g stylus ?
Razr+ $20
Stylus $10
HTP is not part of the Store Alert.
False- prime made it a qualifier to clear
What program transforms Prime’s high-performing sellers into future leaders?
LIFT
How do you get out of Sunday Bootcamp?
1. 15% Weekly CR
2. Attain all 3 metrics on the focus tracker (i.e last week was AIA, HTP, Plus1s)
What is our current promo for watches?
BOGO! $0.99 Promo expired 01/09
How much does your RSM get penalized for if your store doesn't reach 70%+ on Internet?
Reg: - $150
Cruiser: - $250
Battleship: - $400
HTP covers theft and loss
false- they will fix or replace !
What are Downtime Activities for slow periods throughout the day ?
1. Ask for referrals from Friends and Family
2. Social Media
3. CCLM Leads with VIP Appointments
4. Answer the phone
5. Flyering
What do we do when salesforce gives us an ISSUE?
1. Call Melanie to troubleshoot
2. Submit an Issue Button with screenshots
3. Send all info to Melanie so she can escalate the issue
4. Tell the customer we will call them back in 48 hrs with a resolution and submit the lead.
How much is an iphone 13 on a new Prepaid account with autopay?
$300
How can you earn $70 for AIA-B ? (3 answers)
1. MSQ met
2. Top Tier Payout
3. $40 SPIFF
AT&T Guarantee is the company will guarantee any issue AT&T gives you, we will fix !
FALSE- The AT&T Guarantee is they will make it up to you if there is an outage with a $5 credit or 25% accessories discount.
What are the new changes with Operational Scorecard and schedules ? (2 parts)
1. Clocking in/out at your EXACT scheduled time
2. Everyone takes a break daily