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Jesus Centeno says he should be eligible for rehire WD shows him not eligible. How would you assist?
Home> Talent & Learning> Recruiting & Staffing> New Hire - Rehire> rehire eligibility> Rehire Eligibility Disputes
Home- HR Admin/Job Data - Business Processes - Personal Data Changes (PDC) - Rehire Eligibility Disputes
Caller needs to set up a report in Reports worklet
KB-255666
Active caller needs his personnel file
Caller wants to update their work email address
KB-256725
Home - HR Admin/Job Data Business- Processes-Personal Data Changes (PDC)-Work Contact Information
Troubleshooting 101
Clear cookies and cache, exit out of everything, and open browser again
Try a different browser
Screenshot and eService
KB-170363 Home> Common/General> Access to Services>Miscellaneous> Web Site Troubleshooting (Access to Services) > Workday Troubleshooting
Caller has questions or concerns about the I-9 process
Home> HR Admin/Job Data>Business Processes> I-9 Verification And Processing - US> Referral Contact
HR Connect> Workplace
ARTICLEKB-255652
CSR should offer to process it on delegate's behalf
Caller needs a Flexible Work Arrangement
Flagscape - HR Connect - Benefits - Work & Life - Flexible Work Arrangements KB-255616
Access Workday From Home
Access Employee Resources at Home (www.bankofamerica.com/associates)
KB-256405
Caller needs to submit a mass data change
Home> HR Admin/Job Data> Business Processes>Mass Data Changes
Things that are not in the personnel file
Home> HR Admin/Job Data>Business Processes>Records Management Submit Personnel File> Do not Submit Following Documents
New manager needs his own supervisory organization set up
KB-256178
Person who needs supervisory org created cannot request it for themselves; it must be requested by manager, 1-up manager, or HR Partner, or delegate of same
Caller wants to change their legal name
KB-256248
From Workday home page select the 'Personal Information' worklet
From Personal Information page select bar under change section where you want to make changes and select 'Edit'
Former employee needs verification of employment
Create SR KB-255755
This is new Security for Bank of America
Pin Entry App
Pin Reset
They can start a Personal Data change in WD
Home-HR Admin/Job Data-Business Processes-Personal Data Changes (PDC) -Transaction Initiators
Caller wants access to mass data change tools for payroll and/or Core WFA
KB-255194
Caller needs help cancelling a BP
KB-255613
Business Process can be canceled if its listed as
'In Progress'
From the Manager's Workday Homepage select "Team Management"
Go to the worker profile by selecting the direct reports name
From Worker Profile select -- Job Tab
Select -- Worker History
Scroll to Business Process and verify listed as 'In Progress'
Highlight or hover over Business Process and click on Related Actions icon (orange brick)
Select Business Process -- Cancel
Comments are required as to why Business Process being cancelled
Click 'Submit' and 'Done'
Manager needs to change the effective date for the job change
KB-255228
Home - HR Admin/Job Data- Business Processes - Corrections & Rescinds- How Do I Submit Correction/Rescind?
This confirms the caller is an HR Pro/delegate
KB-255312 KB-256407
manager is going on leave and needs to know how to set up a delegate for time
Home- HR Admin/Job Data- Workday- Delegation -Setup Delegation -Employee Steps Via Workday Delegations
Employee states that he is working the second shift, but workday shows him as 1st shift
ARTICLEKB-256585
KB-255616
Caller wants to move an employee to another manager
KB-256537
-Steps for Processing by Managers -Move to another Manager
Update a Corporate Title to Assistant General Counsel
KB-256839
Information that is helpful when processing in Workday
KB-255971
Home-HR Admin/Job Data-Business Processes-Change Job-Helpful Information