Departments
This department takes loan applications and opens accounts for new members.
What is Lending & Sales?
The string used when a member calls in and wants to transfer from their savings to their checking account.
What is SC SW X SD? (SC=59)
The amount of the Skip-a-Pay fee.
What is $30?
This is where you find the Change of Address (COA) form. Bonus points if you know the name of the form.
What is the Specfile?
What is Address Change form?
This is the name of the ATM and Shared Branch network.
What is the Co-Op Network?
The department you contact when speaking with a member whose loan payment is over 30 days past due.
What is Account Solutions?
The string used when a member wants a cashier's check cut from their checking account.
What is SW KD? (Must be payable to the member and sent to their address on file.
The total amount of the fee for 6 months of bank statements.
What is $12?
This is where you go and what you type in to change a member's address in Symitar.
What is the Specfile in Symitar and EAR?
This is the maximum amount a member can withdraw from an ATM with their debit card (unless a WFCU representative has preauthorized a higher amount).
What is $500 per business day?
The department you call when you have a member who is upset because they have sent in proof of auto/homeowner's insurance, but they are still getting charged for CPI.
What is Loan Support? (2nd option is Account Solutions)
What is SW SC GL?
The cost of an overdraft protection fee.
What is $2 per transfer?
Two times you should verify a member's address.
What is when their loan is delinquent or when there is a bad address warning on the account?
This is the form you complete and have the member sign to set up automatic payments from their checking account at another FI.
What is a Pre-Authorized Deposit form?
The department that handles totaled autos.
What is Account Solutions?
The string used when a member on the phone wants to transfer $500 from their WFCU credit card to their checking account.
What is SC (59) LA X SD?
The cost of an Overdraft Privilege fee.
What is $30?
Two things you should do when a member changes their address and there is a Bad Address warning on the account.
What is expire the bad address warning and remove "Bad Address" from the address line?
Name 3 of the 5 counties you must live, work, worship, or attend school in to be eligible for membership at WFCU. (Bonus if you can name more.)
What are Sedgwick, Butler, Cowley, Harvey, and Sumner?
The department you contact when somebody has questions about opening a memorial account for a fallen firefighter.
What is the Service Department?
The string used when somebody on the phone wants to transfer from their account to a loan on another member's account.
What is SC (59) SW X LP Y?
The fee for a PIN-based ATM Transaction, after the first 6, which are free (per given month).
What is $1.50?
The information you need when a member gives you a PO Box as their address.
What is their PO Box AND their physical address?
This is the type of deposit account that Contact Center Representatives are not allowed to transfer money out of.
What are IRAs?