Chapter 1
This is what a trainer should accentuate
The positive
Praise progress, it's a _______.
Moving Target
Finding out what ______ people is important.
Motivates
Using Whale Done requires attention because ______is so important.
Timing
It never hurts to _____ your own horn once in a while.
Toot
The more attention you pay to a behavior, the more it will be
Repeated
What are the ABC's of performance
Activator, Behavior, Consequence
The ultimate goal of the Whale Done Response is to help people become?
Self Motivating
If we're not having _____, if our people aren't having _____-then forget it.
FUN
Everyone has the opportunity to : Win or Fail or Try Again.
Win
It takes a long time to build these two things with each of the whales
Trust and Friendship
How fast should you praise people when they do something correct?
Immediately
Whale done only works when ______
you're sincere and honest.
What works better than blame in getting the animals to do what you want?
Praise
What was the result of Wes bringing Whale Done into his work?
Over all Sales improved
When mistakes occur, redirect
The energy
These are the four kinds of consequences
No Response, Negative Response, Redirection, Positive Response
Be positive with people and you will get ______ results.
Positive.
What are the two keys to turn poor behavior around?
Wes and Joy's relationship noticed the positive in each other. This created a more ____ relationship.
Positive
Name ways we accentuate the positive at ASI
Ringing the Bell, Stickers, High Fives
Give an example of a No Response at ASI
Manager Discretion
How can you get people to do what you want them to do?
Develop a positive and trusting relationship with them.
Rewards are not the issue. What is the issue?
Trust or Fun
Helps kids progress, Builds Leadership in Kids, Builds Teamwork, Etc.