Pos Life
What ways can you send a duplicate policy
Email or Fax
Are you able to update bank information while a payment is pending.
No
There are 2 values a policy owner can take funds out on the on if accumilated. Without terminating. What are they?
Partial Withdrawal & Available Loan Amount
Warm Transfer or Cold Transfer Termination Calls
Warm
Where can you locate a producers information
Swt Producer Tab, MAL
Where can you locate rider information?
Policy Packet or Swt Under Rider Data Tab
If the loan is outside of the grace period. How can a caller pay back on there loan.
Loan repayment
What is the Grace Period?
61 Day Grace Period:
transfer to DSC
What system can you use to identify PSW
Cpis
Where Can you locate Policy Types
SWT Grid 1
What methods can NY Policy owner use yo make a payment
ACH( Routing & Account Number)
If the Policy owner Want to increase the Face Amount After the First Year. What should you do?
The Policy Owner must contact the producer since they have to write a new application for a new policy.
Upgrade within the grace period. What steps to follow?
* Place a stop on automatic billing
* Open a COV ADJ-INQY/REISS (037) BE
* Advise the PO that they will be charged the difference
*Notate According
*Foward to 51340
What are the verififers use to verify a policy owner if ivr does not state true, true.
policy number
address
dob, ssn
What system do you use to verify any notes notated on policies.
CPIS
Are IUL/ UL policies able to make additional payments when they would like?
Yes
Which value does the policy owner received once the policy is terminated. Gross Value or Available Cash Value?
Available Cash Value
Will downgrades done outside free look period be refunded
No
when reinstatement is needed how can po sumbit payment
Which premium do you quote for IUL/UL prems.
Modal Premium or Planned Premium
Planned Premium
What systems can you use to locate payments Submitted
CA, CPIS, MAL(POLH)
Where is COI(Cost Of Insurance Located?
MAL( POLH)
What steps to follow if policy owner wants to increase policy outside free look period
Transfer to Sales
what is the processing time
7-10 business days