Acronyms
EE
Employee
Our follows ups are on "X..."
What is day 1, 2, 7, 15, 30, 45, 60
When a recovery plan is in place, the monitoring goes here.
What is level 2 / BPO?
This screen shows the overpayment balance that is due back to The Hartford.
What is screen 14 / Account Balance
This is Kevin's favorite system.
What is DCS?
ER
Employer
This percentage is our authorization level to release funds when discussing withholding without team leader involvement
What is 25%.
If setting up withholding on an employees benefits and its a current year overpayment, we withhold from this screen?
What is offset?
We go to this screen to see if the overpayment is eligible to be worked by CRO.
What is screen 4 / coverages?
What is changing in THAA right now?
Letters being created by Cognizant?
AED
Authorized End Date
When negotiating with a employee, our goal is to have the overpayment recovered in this time frame.
What is 1 year.
If setting up withholding on an employees benefits and its a prior year overpayment, we withhold from this screen?
What is deductions
If the claim is 0% taxable, I set withholding up out of this screen.
What is modify 11 / Overpayment recovery
The manager of CRO GB department.
Who is TJ.
POL
Proof of Loss
This is our payment processing system, when using a credit/debit card.
What is Tempus.
This task is used when there is no payment / contact from the employee.
What is collections?
If the claim is taxable, and we are setting up full withholding, I set withholding up out of this screen.
What is modify 10 / Payee/routing
This process drops once per week and includes claims that were not referred to CRO.
What is proactives?
DOD
Date of Disability
If after 60 days with no contact / payment from the employee, they are sent here.
What is collections .
This document will assist with a new claim for an overpayment due to social security.
What is the NOA- Notice of Award?
If the claim is taxable, and we are setting up a partial pay withholding, I set withholding up out of this screen.
What is modify 15 / Split payment info
I go to this site to view processes and job aids.
What is IKE?