Donor Floor Timelines
How long should it take a new donor to complete the donor process?
130 min
What door does the donor exit through after their donation?
What tool can you use to prevent bottlenecks?
Schedule Tool
What is another term in KPIs you may hear used for processing times?
Throughput
The saying is the customer is always...
Right
What is the expected goal for a return donor to complete the donation process?
80 min
Front Desk- All donors have to check in at the front desk with Day Smart.
What report in Jasper can help you determine your breaks and lunch schedule?
Arrival Patterns
What report in Jasper do you run to help you fill out your scheduling tool to determine breaks and lunches?
Monthly Ops- Processing Times
_ is one of the top reasons donors will not come back to donate.
Processing times