In the office
This is the process to complete a new key pick-up. Provide all major steps.
(1) confirm a resident picking up a new key resides in the room (sign-out sheet, housing portal, email from us/Housing)
(2) locate the form and envelope in the top left drawer of the OC/OA desk
(3) confirm resident name on envelope/form have not yet been marked as picked up
(4) provide 1 key per resident from the envelope
(5) write a checkmark next to resident name on the envelope
(6) have the resident complete the key card form to document they picked up the key
(7) have the resident sign/date the form next to their name
DONE
If all keys picked up/only temp left place the now signed form and envelope on Anna’s desk. We do not require you to replace the board key, Anna or pro-staff do this.
The weekday and weekend on-call shift times.
Weekday 5pm-9am
Weekend 9am-9am
This is a required form due Sunday's at 11:59pm to reflect on your past 7-days.
Weekly Report
This is what we call the sequence of letters and numbers stamped onto a key.
10pt bonus: Last summer, this pro-staff achieved a childhood dream: floating through a cloud.
Key Core
Bonus: Réa
This is the name of our neighborhood as of January 2026.
East Campus
No points for UBSR - one team on dream people.
When documenting an incident with underage alcohol consumption the IR submitted should list which of the following: "ORL - drugs involved" or "ORL - no drugs involved"?
"ORL- drugs involved"
When serving a weekend on-call the individuals on call should always do this to prepare for the next person on-call.
Coordinate the handoff.
This is the process to address a resident with 3 or more lockouts, noticed when signing a key out to a resident.
Remind them to keep their key with them at all times, always keeping their doors locked (safety!), and leave a note in the sheet that you gave them a friendly reminder about policy.
LOL any variation including these 2 works.
Name your own building evacuation site.
10 pt BONUS: This is Erin's current media obsession.
(4 doors from any building)
173 BSR -> 177 BSR
BONUS: Heated Rivalry
These platforms are used as the formal communication for ResLife.
Email and/or Teams announcements
This is the current Teams channel used to store all ResLife documents.
50pt BONUS: The Teams folder name containing the office sign-out sheet.
RA 101, Upper Bay State Road Staff
BONUS: ORL
This is done when ONLY signing out a temp swipe, on the sign-out sheet, to avoid confusion between a key or swipe being signed out.
Delete the key board# (column k) AND type in the swipe board # and swipe T#
This is a required form to submit anytime a G/RA plans to be out of their room for 24hrs or more.
10pt BONUS: This is how far in advance the form must be submitted.
Time Away Form
BONUS: at least 1 week in advance
The BURE requirements for a semester. Include all names of requirements and quantity.
Sidewalk chalk (bulletin boards and door tags)
3 Community Conversations/Terrier Talks
2 Tag-a-longs
1 Town Hall
How often are G/RAs required to check mailboxes.
50pt BONUS: What do you do if only 1 temp swipe is left on the board and a resident is requesting a temp swipe.
Every 3-days
BONUS: do not give resident temp swipe, coordinate with student to work with roommate to let in and out until new card is gotten, RAOC will swipe resident in and out as needed by signing last swipe to themselves. Notify ProStaff ASAP!
This is how to leave a note for Anna while serving an on-call office shift.
Email to annarice@bu.edu
OR
Write a (legible) sticky note and leave it clearly on her desk
When incident reports (IRs) are due after an on-call shift.
10pt BONUS: This pro-staff broke their collar bone on the safety net of a trampoline.
As soon possible with a hard deadline of 9:00 AM following
BONUS: Greg
These are reasons to request an excuse for a Wednesday night staff meeting (WNSM).
Academic commitment (must provide syllabus or get academic advisor approval)
Sick :/
Name at least 1 facilities worker that supports our neighborhood.
50pt BONUS: These are the names of BOTH Erin and Greg's dogs.
Some include Jose, Susana, Josie, Josue, Saia, Iris, Mikey, Colin, Michael, Frank, Riley, Alfredo
we'll take whatever answer is real
50pt BONUS: Rudy and Moosh
This UBSR RA has been in in BU ResLife the longest amongst the G/RAs in neighborhood.
Miles
This is the process for a resident requesting help accessing the Towers or HoJo who lost their ID.
Instruct them to tell security and provide their BUID#. Contact the Terrier Card office when next open.
Provide a temp swipe, if able.
Alert! No googling, checking emails, or use of on-call phones allowed for this one.
This is the on-call number for what UBSR on-call role: (617) 785-8377
Senior Staff On-Call
Towers RAOC (617) 548-5315
575 RAOC (617) 548-6133
Brownstones RAOC (617) 934-9115
Walk us through the standard response of 1 of the following on-call situations.
(1) noise complaint
(2) toilet leak, brownstone comm. restroom, leaking on residents' bed and soaked comforter
(3) party, 6-pack of beer in underage resident room
*Answer confirmed by senior staff*
must include: an IR, calling SSOC for 2 and 3, collecting BUID
This BU service is available 24/7/365, is largely utilized after-hours, and can be reached at (617) 353-2105
10 pt BONUS: This pro-staff has been skydiving.
Facilities Management's Emergency Desk "e-desk"
BONUS: Ava
This building is the only building with tap ID access into rooms. All "temp keys" are "swipes."
10pt BONUS: This is why we call temporary ID cards, "swipes."
165 Bay State Road/Lavendar House
BONUS: Buildings used to be accessed using a device requiring ID cards to be swiped. Tap access was installed for all buildings in Fall 2024.