FAQ
Where should calls be transferred regarding the morgue or deceased patients?
Public Safety
Can we find the setting recommendations from IT in our SharePoint?
Yes
If a patient wants to schedule an infusion appointment, where should the call be transferred?
OPIS: Outpatient Infusion Services
When transferring an employee to a department that requires a warm transfer, what type of transfer should be used?
Cold Transfer
Name the department where calls should be transferred if a patient needs to be transported from NCH to a different hospital.
Care Coordination, Case Management, Utilization Review
Besides the setting recommendations and the scorecard, what else can you find in the SharePoint?
The QA Guidelines - Schedules - Medical Terminology - Training Material - Etc
For non-internal numbers, what must be added before dialing the number?
Add 1
1. When an employee reports issues with EPIC, where should the call be transferred?
2. If a patient is having issues with their patient portal, where should the call be transferred?
1:IT Service Desk
2: MyChart Support
Name the extension used to transfer calls when referring to housekeeping in DNH.
43040
Name one of the SOPs we have in our SharePoint
Call Handling Guidelines - Silence, Transfers, and Escalations
How to Locate a Phone Number
Scorecard Report Request
Warm Transfer Calls
What is the name of the most recent pinned document in our chat?
Call Routing Center - FAQ
Where should calls be transferred if someone requests to schedule a medical appointment for mental health?
DLC: David Lawrence Centers
Non-Crisis: 239-455-8500
Immediate Assistance: 239-352-4357