COMPLIANCE 101
WHEN SHOULD YOU DO A 2ND ID FOR MTA?
IF RP SAYS THAT WE HAVE THE WRONG PERSON AFTER NAME VERIFICATION OR THATS NOT THEIR PLATE
VILLIAN FROM THE LION KING
SCAR
7 DAYS
window to view credit reporting info(all directories)
w12
what is the cancel code for an MTA settlement
12
WHAT INFO CAN YOU DISCLOSE TO A TP WHEN TAKING A PAYMENT
CONFIRMATION NUMBER ONLY
VILLIAN FROM THE LITTLE MERMAID
URSULA
4DMA ACCOUNT SPOKE WITH RP NOT PAYING TODAY GAVE EXP DATE BUT DIDNT DOCUMENT THAT THE INFO WAS PROVIDED IS IT CLAIMABLE TO THE NEXT AGENT?
YES THE NEW AGENT WOULD GET THE ACCOUNT THE INFO IS REQUIRED TO BE DOCUMENTED
letter request window for edgv1 AND toll
W 738
MAX MONTHS YOU CAN DO A SET PPA
36
RP HANDS THE PHONE TO HER HUSBAND IN GA AND SAYS TALK TO HIM WHAT DO YOU DO?
ADVISE THE HUSBAND THAT YOU NEED HER TO PROVIDE AUTH TO SPEAK WITH HIM INCLUDING HIS FULL NAME AND HOW LONG HE IS AUTH
THIS VILLIAN IS THE JOKERS GIRLFRIEND
HARLEY QUINN
DOES AN INBOUND CALL IN AN OPEN CLAIM HOLD THE ACCOUNT FOR THE DAY?
NO THIS IS ONLY FOR AN OUTBOUND/ONLY WAY FOR INBOUND IS WITH PAYMENT(FULL PAST DUE)
What is the perfect tie windows
HOW MANY DAYS ONCE APPROVED DO THEY HAVE TO START THEIR PAYMENT ARRANGEMENT?
15
explain why the 5521 letter cannot be requested/sent multiple times
system sends the letter resending restarts the default process
VILLIAN FROM 101 DALMATIONS(HAS A NEW MOVIE)
CRUELLA DE VIL
ACCOUNT HAD NSF 3 DAYS AGO OWNING REP STARTED THE PROCESS TO CALL RP BUT RP CALLED IN AT THE SAME TIME AND PAID WHO GETS THE ACCOUNT?
THE NEW AGENT SINCE OWNING AGENT DID NOT COMPLETE THE CALL THEY DID NOT GENERATE THE CALL BACK.
ez pass breakdown window in toll
w188
RP SAYS MY BROTHER WAS DRIVING SO SEND HIM THE BILL--WHAT IS THE PROPER REBUTTLE
THE VEHICLE IS REGISTERED TO YOU SO YOU WOULD BE RESPONSIBLE FOR ANY VIOLATION THAT YOUR BROTHER OBTAINED. YOU CAN PAY IT AND GO TO YOUR BROTHER FOR HIM TO PAY YOU BACK BUT THE DEBT CANNOT BE TRANSFERRED TO HIM.
RPC WHAT 4 THINGS ARE YOU REQUIRED TO PROVIDE/VERIFY(NOT DISCLOSURES)
YOUR FULL NAME
CLIENT NAME
OUR COMPANY NAME
BALANCE
HARRY POTTER'S 1ST VILLIAN HIS ARCHENEMY
LORD VOLDEMORT
NSF LAST MONTH & NSF TODAY FOR THIS MONTH NO CALL MADE IS IT CLAIMABLE TO THE NEW AGENT.
YES AS LONG AS THE NEW AGENT MAKES UP BOTH PAYMENTS THE ACCOUNT IS CLAIMABLE.
termpa window
W 780
T02 VS T2 VIOLATION
T02 EZ PASS PRESENT
T2 NO EZ PASS PRESENT