Customer Care
Every customer should receive this immediately upon entering the store
Warm Greeting
This cooling Herb is commonly used in teas and may support digestive comfort.
Peppermint
When sweeping the store, employees must move these items instead of sweeping around them.
displays, baskets and movable fixtures
These must be worn whenever an employee handles bulk food
Gloves
Personal phones should be put away while employees are working in this customer-facing area.
Sales floor and Register
Instead of pointing toward a product employee should
Escort customer to the product
This naturally tart, deep- red is commonly brewed as a caffeine-free tea
Hibiscus
Before filling a customer’s DIY container, employees should confirm the product and this important detail.
Container Size
In bulk-food inventory, what does the acronym FIFO stand for?
First In, First Out
Employees should be clocked in and ready to wok by this time
the beginning of their shift
if you do know the answer to a question you should
Ask a team member for assistance
Despite its name, this herb contains no caffeine and is traditionally used to support memory, focus and healthy circulation.
Gotu Kola
A shelf is empty, but Square says the product is in stock. This is the first place you should check.
Back-stock area
After refilling a bulk bin, this important date must be recorded on the side of the bin.
Expiration Date
Before a requested day off can be approved, the employee is responsible for doing this.
finding another employee to cover the scheduled shift
When a customer becomes frustrated, employee should remain calm, listen and do this before offering a solution
Acknowledge the customers concerns
Known in traditional Chinese herbalism as the “five-flavor fruit,” this berry is traditionally associated with stress resilience, energy and liver support.
Schisandra Berry
You are unsure how a customer’s refill should be priced. You should do this before filling the containers.
Verify the price in square or with a manager
Before new product is added to a bulk bin, the remaining older product must be removed and placed in this
Gold Bag
If you cannot complete an assigned task, you should communicate the problem and do this instead of ignoring it.
ask for assistance or further instructions
A customer requests a discount or exception that you are not authorized to give. What should you do?
Contact a manager before making any promises or changes.
Traditionally known as the “mushroom of immortality,” this medicinal mushroom is commonly associated with immune support and stress resilience.
Reishi Mushroom
A complete store floor walk should include these five checks before the store is considered customer-ready.
cleanliness, facing, filling empty spaces, price accuracy and out-of-stock products
A newer shipment expires sooner than the older shipment already in stock. Which product should be sold first?
the product with the earliest expiration date
How often should the shea butter inventory be updated, and when must the final inventory be submitted
updated daily and submitted every Sunday evening