WIMS
FMC
SHIPPER ACCOUNTS
Mixture of Misc. & Load issues
100

What does WIMS stand for?! 

What is Work Item Management System 

100

What does FMC stand for?!

What is - Freight Management Console 

100

What type of shipper account is a OutboundAMZL

What is Customer Facing Shipper Account 

100

What should be mentioned at the end of each call?! 

What is survey 

200

What needs to be on to receive automated WIMS 

What is another name for Task Recommendation?!

What is - Task Recommendation On 

What is - ATR 

200
For AFP drivers what has to be at the beginning/ end of the tour?! 

What is a StemLegBobtail (SLBT)

200

If you see the shipper account OBdedicatedExternalFreight; What would you need to do?!

What is warm transfer to External

200

What is something should be entered on each VRID you have made adjustments to?! 

What is notate

300

How many seconds do you have to accept the WIM recommendation 

What is 30sec.

300

When looking at the tour what would be the same on the tour and what is different?! 

What is the Block/Tour ID 

What is the Shipper Accounts/ VRID (Load ID) 

300

What steps are we able to take with a FleetManagementEquipmentRepositioning Shipper account?! 

What is cancel

300

When you are handling a callback request what is the most important thing

What is Quality Vs. Quantity. 

400

What type of callback request shows the drivers information?! 

What is a Driver Callback request 

400

What is the difference between the Green checkmark, Solid green arrow, Broken green arrow & Red X

What is.

Checkmark (Completed)

Solid Arrow( Not started)

Broken Arrow (In-transit)

Red X (Cancelled) 

400

What steps are we taking when we see the shipper account OutboundAirShuttle and the load is not ready; departure time has passed. 

What is detour, reject, bridge, send for recovery. 

400

When you receive a call from a DDU driver there is not a mech issue; What are the steps you take?! 

What is create DDU support case & advise to standby for 15-30min for callback from DDU support team. 

500

What needs to be done to receive credit for the callback request?!

What is notate & continue the WIM

500

When looking at the tour; How are you able to differentiate the Carriers yard and an amazon site

Provide an example

What is
Carriers Yard (3 letters 2 numbers) 

PHX42 or MDW40

Amazon Site (3 letters 1 number) 

PHX9 or MDW4

500

What are the steps when you receive a callback request and the shipper account is ATSLTLAFNationalInbound; It is not a mech. issue.

What is escalate.

500

Driver reports load not being ready past departure time; what are the steps you take to get driver to next loaded VRID.

What is Remove, Reject, Post in Recovery chat, and Bridge w/ BT. 

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