Plans
These plans only include data
Tablet plans
From this iphone we offer service with in H2O
iphone 7
This is a card u get at a store with same value of the plan
Recharge card/airtime pin
Why did h2o assign a security pin/code to the customer's account?
To protect them from someone that wants to stole their info or make unauthorized changes.
How do we calculate the expiration date of a plane in H2O?
Day of the payment/activation is day 1, we count 29 more days.
Those plans do not have any extra features like roaming, hot spot or ild, cust must add on if they want that.
Annual plans
This promo allows the cust to get a free phone
motorola 5g on the website
These are the credit/debit card we accept
Visa, Master card, Amex and Discover
What is the purpose of confirming ownership?
To confirm that the person that calls is the real owner.
The 50off/save50 promo code can only be used with those plans
Unlimited plans
Bands required for an android phone to be compatible in h2o and also the Sofware
2, 4, 17 or 30 and android 11 or higher
What is auto pay/recharge?
It is a facility that allows the cust to have a recharge automatically every month and get a 10%
What status are we allowed to use on an mdn?
How can the Cust get the imei number on his phone? What website we can check the imei and get the exact model?
By typing on the keypad *#06#, the website is imei.info
This plan charges for everything,incoming and outgoing calls/sms.
Pay as u go or minute plan
This promo allows the cust to get a 250 off of the regular price, pls mention the requirements
250 off promo: port in mdn, 60 plan for 24 months with auto pay
What are the payment methods we have available?
ARC, website, ivr, with a live rep and cash at the store.
What is the top 3 of most important actions that will affect the customer the most?
MDN change, Rate plan change and Port out info.
How can the cust change the plan on the website?
Go to bill pay/pay current bill/log in/enter the number/below the current plan is the option to change it, choose the one he/she prefers and change it.
This plan is more many lines(maximun 4, minimun 2) is ideal for family or friends, only 50 or 30 plan qualify
Multi line plan
This is a facility that customers have to get a phone and pay it in installments
Affirm financing
What do u need to do in order to connect/lock the call to make a payment in CRM?
First press "recharge" below the exp date, after that u will see the padlock in red, u type slowly on the keypad your lock code #0000# and hear the tone and press again on the padlock and see how it turns green, after that u are ready to get the payment info.
When do we use the option recharge adjustment?
When the account is expired and it qualifies for an extension and when the cust purchased the wrong airtime pin to recharge the mdn.
What is Multi line plan, how much they pay and until is this promo?
It is a plan that have 2, 3 or 4 lines, they have the 50 plan all of them and the promo is until Dec 31 2024 so far.