Summer Camps Commotion
A camper asks you if they can go to the washroom, can you give them permission to do so?
No. Campers have to go back to their Camp Leaders for permission. Swim times are similar to a field trip in camp, responsibility of campers remains on the Camp team.
How do we know who is a volunteer?
Communication from your Programmer.
What bodily fluids count as a pool fouling?
Feces or Vomit
Are customers allowed on the pool deck during lessons?
Designated Viewing Areas (different for each pool). Parents should not be sitting on any equipment stored on pool decks.
What are the instructor to participant ratios for:
Little Splash 4
Splash 2B
Splash 3
Splash 4
Splash 5
Splash 8
Little Splash 4 = 5
Splash 2B = 6
Splash 3 = 7
Splash 4 = 9
Splash 5 = 11
Splash 8 = 12
What is included in a Facility Swim Test for a camper?
- Demonstrate comfort in water
- Swim 2 uninterrupted widths of the pool
- Green wristband can only be administered by aquatic staff
What certification(s) does a volunteer need to hold?
Current Bronze Medallion.
The lights go out in the pool, or we have a pool fouling during lessons, what do we do?
Grab the kids and get out of the pool, take attendance (ensure all kids are with you), go through water smart messaging.
Do not let instructors dismiss the kids until we have confirmation about what is happening next. Find out how long we are going to be shut down and when pool can reopen.
Where do the kids wait for the lesson thoughout the session? Where do instructors pick the children up from?
Designated level signs around the pool deck.
Who is responsible for grade entry? When should this be completed?
The Deck Supervisor. Last Day of Programs.
How do you know if a lifejacket is too big or too small?
Too big: the lifejacket rises to the ears of the child (when floating in the water or when pulled up).
Too small: the lifejacket cannot be zipped up the entire way, if buckles cannot be done, or if they feel like they cannot breathe.
Can we take volunteers if we do not have the volunteer schedule?
What should we do if someone comes and we don't have the schedule?
No, redirect them to your Programmer, Coordinator and/ or MOD.
When do we give credits? Where/when will they be on the account if given?
30 minutes - 10 minutes or more
60 minutes - 20 minutes or more
90 minutes - 30 minutes of more
If the remaining time in the class is less than this, no refund etc.
Someone shows up and they say they have integration support. You check the list your Programmer provided and they do not. What options are available to them moving forward? (3 answers)
1. If we have an available staff or volunteer to support the class.
2. They try the class without support.
3. They register for support through the integration barcode.
4. They can be a support for their child, but need to get a VSC completed to do so.
When should we be printing sheets for the first day? How often do we re print? How often do we check to see if they need new ones?
Before the first class on the scheduled shift to do so, check every other week, reprint specific sheets as necessary.
Please do not reprint every single worksheet if it is not needed.
A child cuts their toe on a tile in the pool during the camp swim. Who is responsible for completing the accident/incident report? Where does the report go once completed?
Deck Supervisor/Lifeguard or Camp Staff (dependent on who saw the injury and responded to it) is responsible for completing the accident/incident report. Accident/incident reports are handed to Camp Specialist or Camp Director (or Camp Leader if either are not available) directly after.
Ideally camp receives report by end of camp swim time.
What things should we be having our volunteers do on a lesson block? 4 answers please.
- Help with equipment
- Teach a skill once in a while
- Assist bringing kids to classes
- Relay messages from an instructor to DS or another instructor
- Clean up after the lesson block
I am closing the pool because I feel I cant see the black disk on the bottom of the pool. Who needs to know about this? Who needs to be a part of the discussion before it gets to the point of needing to be closed? If there are lessons what needs to happen to ensure the participants are aware?
The MOD, CSRs, Operations.
Print a master list, have the instructors start calling any cancelled classes and record communication on the master sheet or attendance lists. Completed lists go to your Programmer/Coordinator.
When can you call security? What must you do if you are calling them? (4 answers)
1. You/ staff feel threatened
2. You have asked someone to leave multiple times for disturbances.
3. If they are being aggressive towards you, other staff, other customers
4. They are being inappropriate towards our underage team members.
Please connect with an MOD before calling and document on an incident report.
When providing staff with ongoing feedback on their performance, what are some ways this can look like? Please list 3 different types of feedback.
1. Verbal feedback (individual or group)
2. Demonstration of specific techniques (assisting in-water with lessons as they are being taught)
3. Teaching new techniques/strategies as part of feedback on performance (providing different scanning patterns)
4. Assigning challenges to demonstrate to staff the value of different instructional/lifeguarding/customer service strategies (tackling a difficult customer complaint with DS support in the background or tackling a child with multiple behaviours - get them to start thinking outside the box)
What happens if a camper goes missing during their designated swim time?
1. Camp staff must immediately inform a lifeguard if they suspect a missing camper.
2. Evacuate the pool to your meeting spot.
3. Confirm attendance of participants for your group.
4. Have all participants sit down until further directions are given.
5. Follow the Camp Missing Person Procedures.
6. Be ready to assist lifeguards if necessary.
How do volunteers verify their hours and who can sign off on high school hours or discount forms?
Hours can be verified in the volunteer log binder. Lifetime volunteer hours with the City can be found on their BetterImpact profile.
Volunteer Programmer is to sign off on high school hours or volunteer discount forms.
If we have a pool closure for any reason what form needs to be filled out (1 answer)? Where does it get left (1 answer)? What other actions do we need to do (1 answer)?
Accident/Incident Report
Programmer's Desk
Notify your Programmer (if they are not MOD)
A customer arrives to your public swim with their 4 and 7 year old. Both children are wearing a lifejacket and enter the deep end and also want to use the water slide. You approach them to explain the policy, but they insist that they have been allowed to during all the other Public Swim offerings at your location. What are the steps you would take?
1. Apologize to the customer receiving the incorrect information.
2. Explain the correct policy and any alternatives that can be accommodated for the day (ie. tot slide instead of waterslide).
3. Follow up with your Programmer to ensure the same messaging is being provided across the week with all DS's.
Parent decided to be support for their child and get a VSC to do so. Where do they send a copy of their VSC?
thirdpartysupportworkervsc@brampton.ca