EMAIL
What is the name of CBT's email system?
Front
You are making an air reservation, the seat map is not available, what do you do?
Enter a generic seat request.
What is the format to price the air in the class of service booked?
4P
How do you display the seats in a PNR?
*S
What is the name of CBT's intranet?
Airportal
If your manager puts your name on an email to work it, where will you find this email?
Assigned to me
How do you move down in a PNR?
How do you move up in a PNR?
How do you move top in a PNR?
MD
MU
MT
What is the format to price the lowest available class of service, rebook, and exclude basic economy?
4PLFBFXD
How do you display the advisor notes in a PNR?
*UZ
How do you display the full history of a PNR?
*H
If someone wants to pull you into an email conversation, where will you find this email?
Shared with me
How do you pause your script?
How do you resume your script?
How do you abort your script?
CTRL+W
CTRL+R
X out/close the script dialogue box
How do you store a fare that does NOT have a securate for a domestic flight?
4P*#TR
What is the format to look for Chris Offerzen's profile? What is this profile called?
G*-OFFERZEN/CHRIS
Level 3
How do you display all TSA, OSI, and SSR information in a PNR?
*G
What is the format to pull Andrea Bright into an email conversation?
@andreabright
What is the manual format to sell one seat in Y class from the airline on line two in the availability?
01Y2
How do you delete the TR #1? And then why would you need to delete a TR?
4-TR@1
You can only have 1 TR in a record or 1 TR per airline in a record or ticketing will not go through.
What is the format to search for air availability on October 1st, Minneapolis to Vancouver, on Delta, leaving at noon?
A01OCTMSPYVR00P-DL
What is the format to copy your fare?
4PQCTRALL
Your manager puts your name on an email to work it, what is the first thing you do?
Hit reply, grab the email response template and send
What is the format to move down in air availability?
AD
What is the format to price itineraries comparable to the current itinerary booked and exclude basic economy?
4PLIFXD
What is the format to display the:
1. car segment only
2. hotel segment only
3. air segment only
*IC
*IH
*IA
What is the format to pull up Startek's profile? What is this profile called?
G**STARTEK
Level 2