ALL UP IN MY BUSINESS
BETTER SAFE THEN SORRY
YOU'RE WIRED
100

THE MINIMUM LENDING REQUIRED FOR BAM

100K

100

YOU SEE THE INSPECTION IN PROGREE SIGN IS OUT BUT AFTER A PRE-DETERMINED TIME, YOU ARE UNABLE TO CONTACT THE EMPLOYEE INSIDE.  WHAT DO YOU DO?

CALL THE POLICE IMMEDIATELY AND DO NOT GO NEAR OR ENTER THE BRANCH.

100

WHAT INFORMATION DO YOU NEED TO SEND A WIRE

BENEFICIARY NAME, ADRESS, ACCOUNT NUMBER, BANK CODE, RELATIONSHIP TO CLIENT AND PURPOSE OF WIRE 

200

WHAT DOES 199/998 MEAN

BRANCH MANAGED

200

TRUE OR FALSE?  YOU CAN USE YOUR FOB TO ENTER THE BRANCH IN THE MORNING AS LONG AS THE ALL CLEAR SIGNAL IS OUT

FALSE

200

TRUE OR FALSE?  IF YOU DO NOT HAVE A STREET ADRESS FOR THE BENEFICIARY, YOU CAN USE A P.O. BOX

FALSE

300

HOW DO WE DECIDE HOLDS ON BUSINESS DEPOSITS

WE VALIDATE CLIENT CARD ENTITLEMENT.  IF WE WANT AN EXCEPTION, WE REFER TO A MANAGER.

300

WHAT SHOULD BE DONE AT THE END OF BUSINESS DAY BEFORE CASH COMPARTMENTS ARE OPENED OR CASH IS TRANSPORTED OPENLY?

DOORS SHOULD BE LOCKED AND A DESIGNATED EMPLOYEE SHOULD COMPLETE AN INITIAL CHECK OF THE BRANCH

300

WHY DO WE DECLINE WIRE PAYMENTS TO A CLIENT'S TANGERINE BANK ACCOUNT?

TANGERINE IS AN ONLINE BANK ONLY AND DOES NOT HAVE A SWIFT CODE

400
WHAT OPTIONS DO BUSINESS CLIENTS HAVE IF THEY DON'T WANT TO WAIT IN LINE TO COMPLETE THEIR DEPOSITS

ATM, MOBILE DEPOSIT, CHEQUE PRO, NIGHT DEPOSIT AND ASKING TO BE PAID ELECTRONICALLY.

400

WHAT IS PART OF THE FINAL CHECK BEFORE CLOSING INSPECTION

CASH AND SECURITIES MUST BE LOCKED UP, VERIFY NO CONFIDENTIAL INFORMATION IS LEFT OUT, ENSURE VAULT IS LOCKED AND ARMED, VERIFY THAT NO STFF OR CLIENTS ARE LEFT IN THE BRANCH, ARM THE ALARM SYSTEM PRIOR TO EXITING THE BRANCH, TEST THAT DOOR IS ACTUALLY LOCKED AFTER EXITING

400

HOW DO WE INDICATE FUNDS HAVE BEEN VERIFIED

REVIEW SOURCE OF FUNDS AND ENSURE THERE ARE NO HOLDS OR RESTRICTIONS ON ACCOUNT, REVIEW THE REQUEST IS CONSISTENT WITH CLIENT HISTORY AND IS REASONABLE, ENTER COMMENTS THAT FUNDS ARE VERIFIED, GARANTEED OR CLEARED.

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