Policies
Emergency Response
Center Safety
GWP
SMART Goals
100
How do we order an employee badge for in school staff?
Have the staff member or supervisor fill out the form
100
What Drill are we required to run every year?
Fire Drill
100
What is Interfering Behaviors?
No one is in danger, but the behavior appears alarming, and may result in property damage.
Example: Ripping door stopers off, throwing items around the room, verbal threats, writing on walls, hitting walls
100
If a BT shows up late for the designated time slot, what do you do?
Remind them of the rules. First offense we can still give them GWP and record the warning. Multiple offenses we will send them home.
100
What does SMART stand for?
Specific, Measurable, Achievable, Relevant, Time-bound
200
Name 3 things that Facilities can assist with.
Electrical issues, Plumbing issues, Broken windows, Mold, Bug infestation, changes in janitorial contracts
200
How often do we need to run a Safety Drill?
Once every Quarter
200
What is Non-Crisis Harmful Behaviors?
No one is in immediate danger, but if behaviors continues or escalate further, there is potential for harm/crisis.
Example: Throwing items at other people, hitting others, hitting self, fecal smearing, banging head on wall with light or moderate force
200
A BT comes in that did not fill out the form or notify admins in the chat. What do you do?
Remind them of the rules. Record any reminders in the sign-up excel sheet. If a BT continues to do this after multiple reminders, send them home.
200
What is missing from this goal?
“I will complete my training modules.”
A. Specific
B. Measurable
C. Achievable
D. Time-bound
D. Time-bound
There is no deadline included
300
Where should we record fob numbers?
In the Clinic Directory under the region's specific tab
300
What are the steps for AA/AC in case of a clinic closure?
AA/AC reports issue to ROS and CAM
ROS will inform local admins to close (if approved)
AA/AC will notify on-site staff that the center is closed
Ensure staff and clients vacate any unsafe areas
Arrange client pick-up
Send center closure communications
300
What is Crisis Behaviors?
Immediate risk of severe injury to self or others that could be life threatening.
Example: Attempting to elope into the street, hitting others with hard objects or in a forceful way, poking certain body parts with unsafe objects, eating fecal matter, putting head through drywall
300
A BT has a same day cancelation, what time should the GWP hours start/end?
GWP hours should start at the time session was supposed to start. Unless it is an afternoon BT, if the session start time is before 3:30pm they will need to come in at 3:30pm instead of start time.
GWP should end when they reach their hour limit for the day.
300
Rewrite this into a SMART goal:
“I want to delegate more.”
Sample Answer: I will delegate at least 2 tasks per week to team members for the next 60 days to improve workflow efficiency.
400
Who should be listed on the staff on duty whiteboard?
AA/AC, ROS, CAM, COD, CD, Paradigm, 911
400
What Role does each of the following people play in an emergency drill?
CAM, ROS, Admin Team, CD/COD, Staff Role Players
CAM- Oversees scheduling, ensures compliance, supports debrief
ROS- Reviews Drill outcomes, coaches admin team, monitors documentation
Admin Team- Plans drill, assigns roles, initiates drill, coordinates documentation, takes lead role on site, guides team during response, ensures materials are ready, takes attendance
CD/COD- Leads clinical response, confirms clinical readiness, observes performance, supports debrief of clinical team
Staff Role Players- simulates clients, caregivers, or visitors during scenarios for realism
400
What steps should you take in a Non-Crisis Harmful Behavior?
Ask BT how you can support so they can focus on the BIP.
Call COD to help if behavior continues or starts to escalate.
Fill out an incident report.
Support with first aid if needed.
Escalate to supervisor and CD if these behavior becomes a repeat occurrence and you are worried about safety.
400
What do you do if a BT is not doing anything while they are doing GWP?
Remind them that they need to check back with admins if they have completed a task.
If they refuse to do a task or are just goofing off, you can end their time early and send them home.
400
Why is the “Achievable” component important?
It prevents burnout and unrealistic expectations
500
List all steps in the Admin Escalation Flow chart.
500
Name 4 Emergency Drills
Medical: Allergic Reaction, Seizure, General Medical Emergency
Crisis Behavior Response: Elopement from the Center, Escalated Client Behavior
Environmental Hazards: Fire, Earthquake, Hurricane, Tornado, Flood
External Threats: Lockdown/Violent Intruder, bomb threat, ICE Visit, Escalated or Threatening Caregiver
500
What are the steps you should take in a Crisis Situation?
Is this an emergency or life threatening?
No- Call COD or ACD, call 911 is advised to by team
Yes- Can you safely intervene without harming yourself or others?
Yes- Intervene, call COD or ACD
No- Call 911
Fill out incident report.
500
If a BT talks back to you, pushes back, or refuses a task what do you do?
Remind them of the rules, and if this behavior continues you can send them home.
Make a note of the incident, and any repeated offenses will be escalated and they can be removed from the program.
500
List 2 Korn Ferry Competences.
Customer Focus, Action Oriented, Optimizes Work Processes, Ensures Accountability, Collaborates, Interpersonal Savvy, Values Differences, Communicates Effectively, Instills Trust, Demonstrates Self-Awareness, Self-Development, and Nimble Learning