Scheduling
Which of the following scenarios could negatively impact the overall optimal schedule for the day?
Patient arrives early
Staff arrives early
Broken equipment
Interval times
C. Broken Equipment
Before changing a recurring therapy appointment to telehealth, what is required?
A. Medical records release
B. Patient consent for telehealth
C. A new insurance company
D. A hospital referral
B. Patient consent for telehealth
During the pre-appointment confirmation, the CMAA should give the patient which of the following types of instructions if the entrance to the facility is undergoing construction?
A. No show policy
B. Late arrival policy
C. Out-of-network provider acknowledgment
D. Travel and Parking
D. Travel and parking
What will most patients find most useful when accessing the patient portal?
A. Signed consents
B. Insurance copayments
C. past History Questionnaire
D. Recent test Results
D. Recent test results
What type of appointment would require a referral from the primary care provider?
A. Follow-Up appointment
B. Diagnostic Services
C. Emergency department Visit
D. Annual eye exam
B .Diagnostic services
What is the difference between electronic and manual scheduling?
A. Accepts forms of payment
B. Sends reminders
C. Templates
D. Only one employee at a time can use at a time
C. Templates
What equipment is commonly needed for a telehealth visit?
A. Device with a camera and microphone, and stable internet connection
B. Computer with internet access, speaker, camera but no microphone
C. Tablet with a camera and microphone but no internet connection
D. A device with no camera, microphone, and no internet
A. Device with a camera and microphone, and stable internet connection
What is the CMAA expected to collect during the patient phone screening information?
A. Immunization and vaccination history
B. Provider Preference
C. Copayment
D. Consent for telehealth
A. Immunization and vaccination history
What is considered a telehealth communication tool?
A. In-person visit
B. Sign language
C. Patient Portal
D. Writting Equipment
C. Patient portal
Which process must be completed when scheduling a patient for a specialty consultation?
A. Provide a welcome packet
B. Consider provider preference
C. Schedule preadmission testing
D. Obtain a referral
D. Obtain a referral
When rescheduling an appointment, which of the following documentation must be completed ?
Copay amount
Leaving the appointment vacant
Type of insurance
Reference notation
D. Reference notation
Which of the following is part of the symptom screening questionnaire?
A. Copayment
B. Test results
C. Constipation
D. Vacation Plans
C. Constipation
Which of the following communication considerations might need additional arrangements when scheduling a new patient?
(Select all that apply)
A. Speaking a different language than the provider
B. Has hearing loss
C. Completed all required documents
D. Will to see any provider
A. Speaking a different language than the provider
B. Has hearing loss
What is important for a patient to be made aware of when choosing to schedule an appointment with an out-of-network provider?
A. Patient wait time
B. Office Policies
C. Provider Credentials
D. Out -of- pocket Expenses
D. Out -of- pocket Expenses
When are intervals used in the appointment schedule?
A. For new patients' appointments
B. Between schdeuled appointments
C. During patient registration
D. To add extra time for difficult appoinments
B. Between scheduled appointments
What does Medicare require as part of a telehealth consent form?
A. Signed by the Patient
B. Verbal or written, completed annually
C. Completed every 2 years
D. Approved by a close family member or friend
B. Verbal or written, completed annually
Which pre-appointment task is the responsibility of the CMAA rather than the patient?
A. Insurance verification
B. Describing symptoms
C. Updating vaccine information
D. Reporting health changes
A. Insurance verification
When is the appropriate time to remind the patient of copayment expectations?
A. During initial registration
B. During arrival check-in
C. During appointment confirmation
D. During follow-up
C. During appointment confirmation
What is necessary to confirm insurance authorization, coverage, and patient financial responsibility for an elective procedure appointment?
A. Referral
B. Preauthorization
C. Consultation
D. Adjudication
B. Preauthorization
Which of the following is an advantage of manual appointment books?
A. Ability to access the appointment book if there is a power outage
B. Ability to read a different handwriting quickly
C. Ease of erasing an appointment
D. storing books in file cabinets to reference previous appointments
A. Ability to access the appointment book if there is a power outage
What should the patient have available during the telehealth appointment?
A. Family and Friends
B. Medical internet link with referenced sources
C. Past History
D. Blood pressure log for the past week
D. Blood pressure log for the past week
What is the best way to avoid creating a duplicate electronic medical record?
A. Create a new record each visit
B. Use only patients first name
C. Skip checking existing records
D. Use multiple patient identifiers
D. Use multiple patient identifiers
Technical support can be provided in which of the following methods?
A. Providing an 800-contact phone number
B. Providing written directions
C. Providing another patient's phone contact
D. Providing a website
B. Providing written directions
To initiate patient registration, which type of verification information should the medical administrative assistant request?
A. Proof of bank account
B. Medical insurance policy number
C. Card of file
D. License plate number
B. Medical insurance policy number