Agent-OS
Billing Communications
CSG
Bonus
100

What is the article number for credits and adjustments

GEN2706

100

When is our next team luncheon?

Tomorrow

100

Can we credit a disconnected account thru UCM?

No - must be manual credit 

100

Who is Al favorite football team?

Cowboys
200

T/F
We have an article that provides equipment database

True

200

What's something you need to enter the building and must not walk around without it?

ID Badge

200

Give me at least two example CSG can be used for?

multiple answers

200

What event is happening today?

Hot Chocolate 

300
What article can we use to review mobile articles?

mobile overview

300

What food is downstairs today?

Mandro's hot spot

300

How do you complete a seasonal hold in CSG?

multiple steps

300

What does the acronym ARM stand for?

Acknowledge - Respond - Move forward

400
Give me two examples of expired articles that we still use.

multiple answers

400

What project allows Spectrum to identify customer commitment?

OTM

400
What error messages do you receive when trying to remove a non-pay on CA account?

multiple responses

400

What remaining holiday this year is the site closed for?

Christmas Day

500
Give me two examples on verifying sports package credit.

HOW318

500

How can you help the building on the outside?

keeping the space clean

500

Can you backdate an order that has not been completed yet?

Yes

500

Who is our Training Coordinator?

Jasper Moore

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