Assist Line
T/F
Agent ask to extend customer account for additional days. We can complete this request.
What project did most of the building budget go to last year?
A/C
What two teams are in the playoffs for NBA
Knicks and Spurs
How do we submit feedback?
Lead tracker
What food is downstairs today?
Caribbean Cajun
What is lead credit max for mobile?
$75
When is our next jean day?
Thursday - throwback thursday
How long will you wait on the line when the agent checks back in with customer?
1-2 minutes then check in with agent before releasing the line
What new security post was recently installed?
the gate in the back by the cafeteria
Name me at least three systems we use for mobile.
Pandora
NBOP
Assurant
sm360
AMDOCS
T/F
Spectrum provides legal assistance?
True
T/F
Agent can contact thru WebEx for assistance to avoid calling the lead line.
False
What is piggybacking?
Letting someone in that didn't scan badge
How many lines does customer need for PBB qualification?
two
Who is our center Director?
Robin Cox
T/F
Agent says this is an OTM. We must take over the call.
False
What holiday is being celebrated this month?
Juneteenth
T/F
When spectrum customer reaches data cap we will decrease speed.
How many kids do I have?
3