Internal Events
TRUE OR FALSE? Departments may go directly to culinary or banquet teams to request event needs.
FALSE
What is the main purpose of this SOP?
To securely organize, audit deposits, and ensure accurate final billing
What is the required merge template for BEO packet creation?
Maryland Live! Casino BEO
What is the primary purpose of the Internal Events Policy?
To organize communication for booking and executing events smoothly and timely
When do deposit and billing procedures officially begin for a booking?
Once the booking becomes definite and the turnover packet is distributed
Which system is used to batch merge Banquet Event Orders?
Delphi
Which departments are included in the Internal Events Policy?
Marketing, HR, Executive Office, Security, Sales, Hotel, and Banquets
Who submits all deposit information with the turnover packet?
Seller
What is considered as ancillary documents?
Social Table Diagrams
Meal Charts
Run of Show Documents
Timelines
Who must receive the completed in-house request form?
Hotel Sales Internal CSM
Who is responsible for running deposits and communicating payment issues to clients?
Accounting
TRUE OR FALSE:
BEO packets should always cover a two‑week period ending on a Sunday.
True
When must all event details and changes be communicated to ensure accuracy on the BEO?
No later than 3 weeks prior
Who conducts the quarterly compliance spot checks?
Director of Catering & Director of Sales
What should each BEO generally have unless it’s a fixed location or outlet without changes?
A corresponding Social Tables diagram