Team/Company Performance & Fun
have we received a CI (-50%) yet this month?
yes
how many total 4C'S nominations were received last month (march)
1772
the underwriting team have started to add a note stating "OK to proceed" does this mean we can go ahead?
no, as the indemnity team may still need to review the claim.
did we hit 90%+ P1 workflow completion yesterday?
YES! 92%+ was completed.
how many complaints were resolved by the MRT last week?
45
in the tip of the week, how long should we chase policy holder's intentions?
14 days.
which fruit caused a debate across the team yesterday afternoon (and almost fights)
bananas
what was the MRT'S closure rate for last week?
30%
if you're unsure of anything is it OK to tell the customer?
yes! telling a customer you're unsure of something is fine but, it must be followed up by "I will check this for you and/or I will pass you to the area of the company that can answer that for you" just don't guess... as that's where markdowns (CI'S -50%) can happen.
which colleague has just returned from Italy?
Vicky J. (has she shared any photos yet?)
was MRT'S performance for last week higher/lower than the target they've set themselves?
lower (their target is 50%)
what impact could the customer feel if we left an AD exposure open with no intentions?
it could impact their premium.