Payment Automation
What is the name of the knowledge article where you would look for information on payment automation?
Transfer to Self Service Payment - UHC
For Returned Mail, what type of mail is it considered when the return address is Po Box 9003 Huntington Valley, PA?
Undeliverable Mail
What is the current goal for service ACW?
7 seconds or less
What is the current goal for Adherence?
87%
How many islands make up the Phillipines?
Approximately 7,641 islands
What is the most recent date that Payment Automation went live?
Product Request Missing Information
What is the current service level goal for whitemail?
90% of work completed in 5 days or less
98% of work completed in 7 days or less
What is the current goal for Sentiment?
4.0
How many languages are spoken in the Philippines?
There are more than 170 languages spoken, though Filipino and English are the official languages.
What is the name of the button on the collection screen?
Payment Transfer
When the NCOA (National Change of Address) letter is received and is not signed is this still acceptable to change the address?
No, must send letter
What is the current goal for First Goal Resolution?
90.50%
Where do you locate the supervisors available for night shift and Saturday coverage?
Customer Care Zone -
Leadership Calendar &
Weekend Coverage
What dish is considered the unofficial dish of the Phillippines?
Adobo is considered the unofficial national dish, and every family has their own recipe. A savory tangy national dish of the Phillippines, typically made by stewing chicken or pork in a mixture of soy sauce, vinegar, garlic, bay leaves and peppercorns.
What type of case will Breeze will create that will include the reason for the failed attempt and whether the caller was authenticated.
Payment Assistance Case
Return to Sender Mail
What is the current goal for Hold Time?
20 seconds or less
Medicare is again covering telehealth services and virtual visits from February 3, 2026 through December 31, 2027.
When does the Christmas season starts in the Phillippines ?
Christmas season starts as early as September, and celebrations can last until January.
How many attempts must be made through the automated payment system before you can use SDC?
2 attempts
If a privacy form is received and is
What letter do you send?
Privacy Return Auth Form
What is the current goal for processing General Service WM?
True or False - When processing Voluntary Terminations for UHC coverage, DO NOT advise callers that a termination confirmation letter will be sent.
True - we no longer advise that a letter will be sent
How do you say Hello in the Philippine language?
Kumusta?
Filipinos often shorten “Kumusta?” to “Musta?” in casual speech.