People
16 questions / People Events Vocab Random
15 questions / Ecosystem Food Chain Environmental Change
Environment
All living and nonliving things that surround and affect an organism
Food Chain
A series of organisms that depend on one another for foods
Erosion
The process where wind/water weather rock and soil from one place to another
Population
All the organisms of the same kind that live together in an ecosystem
Producers
Plants can make its own food
Flood
Ecosystem
Decomposer
Living things that get energy by breaking down dead organisms animal wastes
Drought
A long period of time with very little rain
habitat
The place where organisms live
Photosynthesis
A process where plants use the energy from the sun to change carbon dioxide and water into sugar and oxygen
What is Washington?
The state above Oregon is
Community
If you have 3 cats, 4 lizards, and 12 crickets, there are 19 animals in the _________.
Consumers
A living that rely on other living things for food
16 questions / Random 1 The Civil War Honest Abe A new frontier
15 questions / müssen Imperativ dürfen
muss
Ergänze den Satz mit dem Modalverb!
Petra ___ morgen nach Zagreb fahren.
trink
Ergänze!
Anja, _____ abends nicht so viel Kaffee. (trinken)
dürfen
Ergänze!
Frau Burger, Sie _____ hier nicht laut sprechen. Das ist eine Bibliothek!
musst
Ergänze den Satz mit dem Modalverb!
Warum ______ du denn schon gehen?
Sei
Ergänze!
Du bist so laut! ____ leise! (sein)
darf
Ergänze!
Warum ___________ deine Schwester heute Abend nicht tanzen gehen?
müssen
Ergänze den Satz mit dem Modalverb!
Wir _______ unser Zimmer aufräumen!
nehmen Sie...ein
Ergänze!
Frau Berger, _________ ______ Vitamine ____! (einnehmen)
Darf
Ergänze!
____ ich heute Abend in die Disko gehen?
müssen
Ergänze den Satz mit dem Modalverb!
Herr Müller, Sie ______ sich an die Regel halten.
rennt
Ergänze!
Peter und Paul, _____ nicht durch das Zimmer! (rennen)
dürft
Ergänze!
Ihr ____ nicht zu spät nach Hause kommen!
müsst
Ergänze den Satz mit dem Modalverb!
Ihr seid nur 15 Jahre alt und ihr ______ zu Hause bleiben.
Lies
Ergänze!
_____ dein Buch! (lesen)
darfst
Du ______ hier nicht parken!
25 questions / ABC Trivia Department Trivia ABC Jargon Top Billing Clients Sports
25 questions / ABC Clients DT 740 Random Facts - Non ABC
25 questions / DataTrak i740/OBC/CRS Industry ABC Clients ABCs of ABC
25 questions / plus Mad Minus Dividere Forkortelse
25 questions / ECONOMY RELIGION FLAG ARCHITECTURE GEOGRAPHY/ GOVERNMENT
25 questions / My Letters My Letters 2 My Letters 3 My Letters 4 My Letters 5
25 questions / what word start with Add Subtract What number is it what letter is it
Anything that start with a
A
5
2+3
1
3-2
3
3
A
A
Anything with b
B
2
2+0
2
4-2
7
7
Z
Z
Anything with y
Y
6
4+2
7
9-2
9
9
W
W
Anything with s
S
21
10+11
5
10-5
10
10
D
D
Anything with z
Z
22
10+12
5
11-6
11
11
J
J
25 questions / Pop Culture History Science TV & Movies Animals
Michael Phelps
This athlete has the most Olympic decorations in history having 28 medals, 23 of which are gold.
Alaska and Hawaii
These were the last two states to join the Union
NaCl (sodium and chloride)
What two periodic chemicals make up salt (abbreviations allowed)
James Bond
This spy is famously know for having 007 attached to his name
Dove
This bird is the universal symbol of peace
J.K. Rowling
This person wrote the Harry Potter Series
Prohibition
During the 1920's, this term was used to describe the ban on the production, importation, transportation, and sale of alcoholic beverages
The Mitochondria
This is the powerhouse of all living cells
The Exorcist
This 1970's movie about demonic possession was once the highest grossing horror film of all time.
The Elephant
This is the largest land mammal
Christian Louboutin (if pronounced Christian Louis Vuitton answer will NOT be accepted)
This designer is known for his men and women's shoes dawning the "Red Bottom"
Abraham Lincoln
This person was the 16th President
Earth
This is the third planet from the sun
The Simpsons
Longest running TV show
Harambe
What was the name of the gorilla that was notoriously shot and killed at the Cincinnati Zoo in 2016
Kylie Jenner
This woman is the youngest billionaire in history
Pangaea
This is the name of the super continent that existed during the late Paleozoic period
Mold
This is how penicillin was discovered
Stephen King
This author had books such as IT, The Shining and Carrie turned into movies
Megaldon
This now extinct animal used to be the biggest Shark 3.6 million years ago
Madonna
This female artist currently holds the record for the most number-one songs on Billboard chart in history.
The Mexican Army Victory over French Empire
What does Cinco de Mayo actually celebrate.
Endocrine System
This system is made of glands that produce and secrete hormones
Avengers: Endgame (just Avengers is also an acceptable answer)
This 2019 movie had the biggest worldwide opening on record to date
The Moose
This is Alaska's national animal
Diane Baldwin
Who is our Education Director?
Keith Ledbetter
Who is the President of ABC?
Mickey Mortimer
Who is the Vice President of ABC?
To our Student Coordinator, Grace Bonventre
Where can you go to make a payment?
In the back of the building outside.
Where are you allowed to smoke?
No, you should not be using your electronic devices, unless given permission by an instructor.
Are you allowed to use your cell phones or laptops within the classrooms?
Four
How many absences are you allowed to have throughout the ENTIRE year?
48 - Hours
How long do you have to wait before taking a make-up exam?
Yes, students must get permission from instructors prior to make-up work and exams.
Are students responsible for make-up work and exams?
You can be added anytime and the Job's List is updated every month.
When can you be added to the Jobs List?
You will need to fill out a Student Information Form and notify the Education Department of the changes.
What should you do if you need to update your personal information?
1. Driver's License
2. Social Security Card
3. Diploma/GED or Transcript
What are the three documents that need to be sent in after applying?
On the Job Training Cards
What are OJT Cards?
Yes, required by the Department of Labor
Do all students need to fill out OJT Cards?
No, if found filling out or changing another student's signature, the student(s) involved will be subjected to disciplinary action.
Can you sign another students name on the attendance sheet?
Every 5 weeks
When are OJT Cards due?
Yes, required by the Department of Labor
Do all students need to fill out OJT Cards?
70%
What is the highest score you are allowed to get on a retake exam?
1950
When was ABC/SEMCA founded?
Yes, students are allowed to transfer to other locations that the school offers them.
Can students transfer to another location?
1. Online at our website
2. Over the phone
3. In person
4. By Mail
What are the four ways that you can pay for your tuition?
Yes, your appeal must be submitted within 10 days of the incident.
Can you make an appeal for unexcused absences, a tardy, or denial to make up work?
1. Electrical
2. Carpentry
3. Roofing
4. Sheet Metal
5.HVAC
Name the five trades that students can master at SEMCA.
1. Madison Heights
2. Lapeer
3. Adrian
4. Livonia
5. Monroe
What are the five campus locations that SEMCA offers to students?
The student may be dropped from the program and be given an Incomplete for the school year.
What happens if you exceed the allowed number of absences within the school year?
25 questions / A-E F-J K-O P-T U-Z
25 questions / ABC Trivia Department Trivia ABC Jargon 870 and CRS Knowledge Sports
25 questions / A B and C SpiderMan Black Panther Bat Man Iron Man
It is C
What is after C
Red Blue Black white
What is spidermans colors
Black Purple white
What is black panthers colors
Black and white
What is BATMANS colors
Yellow and red
What are Iron mans colors
A is for Apple
What is A stand for
Spider Quen
what is the white spider man called
Wakanda
What is black pathers kingdom called
DEEP VOICE
Does batman have a deep voice or Nice vocie
Tony sparks
Who is Iron man
Ball
What is b Stand for
Webs
Does spider man shoot webs or a gun
A King
Is he a king or at the end or a prince
Black and grey
What is batmans fav colors
Robot suit
Does Iron man have a robot suit or a shirt and jeens suit
Cat
What is c Stand for
Venom
Who looks like spider man but his suit is black
YES
Does he have a sister
BRUCE WAN
Who is batman Bruce wan or carly madel
a beam
Does iron man use a beam to kill people or a sword
If you get it all right you get pionts
Sing the A B Cs
If you get it correct you get this one
Sing spider man theme song
NO
Does he have a brother
A bat
What does bat man look like
A space ship
What does iron man go on in a infinadiy wars a space ship or a bysical
25 questions / A B or C Antecedents Behaviors Consequences Random
Screaming
What is getting hurt
MaSc got hurt and yelled. Staff ignored
What is hitting staff
SySi attempts to leave area and when denied she hits staff. Staff prompt "i want go"
What is getting sour patch
BrTi chooses a sour patch for doing his handwriting. He writes his name and gets a sour patch
What is topography
What the behavior looks like
What is antecedent
Preferred item removed
What is getting a car he doesn't like
RiMa gets a card he doesn't want in a game, he throws the cards. BT prompts him to ask for a break.
What is refusal
BrBl get a worksheet and says it is baby work and she won't do it. Staff redirect to assignment and ignore challenging behaviors
What is leaving
EtGa goes into the kitchen and starts screaming. He is allowed to leave
What are the functions of behavior
Escape, Attention, Tangible, Automatic/sensory
Consequence
Practicing alternative behavior
What is asked to wash face
AiAy is asked to wash his face and he screams that he wants to tie his shows instead. Staff allow him to tie his shoes
What is requesting a fist bump
Angie walks in the room and NiFi asks for a fist bump. Angie Give fist bump.
giving skittles
BrBr starts walking from the trampoline to the kitchen and Bt gives skittle for every 3-5 steps.
Replacement behavior/Alternative behavior
socially appropriate behavior instead of the challenging behaviors
arguing
What is bathroom and asked to wash hands
TrTo gets done urinating and stands up, BT tells him to wash his hands. He drops in the bathroom and staff put hand sanitizer on his hands
what is sharing/ giving up preferred item
AiAy asks for a block from MaSc. MaSc gives block and they go play.
Friend says no
KePo is told to make a fort with a friend and he asks for friend to help. That friend says "no".
Differential Reinforcement of Alternative response
DRA
What is a behavior or a antecedent
Sharing
What is timer removed and worksheet given
NiFi is in the classroom and his timer (reinforcer is removed) and worksheet is given. He drops and yells. Staff brings worksheet to the floor.
What is dropping
KeBa walks into the classroom and drops. Staff wait for him to get up
What is paying for reading time
BrPh is told that his free reading time is over and asked if he wants to use his points. He ignores and continues reading. Staff tell him and start using his points to pay for reading time
Functional Communication Response
FCR
25 questions / A-E F-J K-O P-T U-Z
25 questions / A-E F-J K-O P-T U-Z
25 questions / What Letter Am I? Consonant or Vowel Letter Sounds Identifying Sound Spell Words
25 questions / ABC Clients DT 740 Random Facts - Non ABC
25 questions / A-E F-J K-0 P-T U-Z
25 questions / ACA Call Center Stats Sales knowledge BP tidbits Daily Duties
2010
The Affordable Care Act was signed into law in what year?*
5 seconds
What is the Average Speed of Answer Goal?
1. Let customer know next steps
2. Give time frame
How do you set call expectations?
Steve Bryant
Who is the Operations manager for Guidewell connect?
Clarizen
Agents must log into bhive time clock, five 9, and what to track their time?
Members of federally recognized tribes and ANCSA shareholders can enroll in a Marketplace plan any time. You can change plans up to once a month.
When can members of a federally recognized tribe enroll in a Marketplace plan?
1. 10/10-1/15
2. 09/01-12/15
3.Anytime
Average Handle Time
What does AHT stand for?
1 plan
* Have one plan as back up just in case
When pitching a plan to a customer, how many plans should be pitched during the call?
1. Inform Sup of intended absence
2. Call the BP leave line
An agent has a health emergency and needs to leave work suddenly. What procedure do they need to follow?
Agent must have side view of face be present and atleast one screen visible.
How must an agent appear when being viewed on with bhive.
Which of these screens is not free under ACA?
key performance indicators
What does KPI mean in a call center?
1. Federal poverty level chart
2. Marketplace rating tool
3. Kaiser tool
What tools can you use to determine subsidy eligibility?
1. 2 points
How many points will an agent accrue from missing work on a critical day?
M-10902
Which tab should clarizen hours be logged under?
A. M-9001 B. M-11402
C. M-25601 D. M- 10902
If your state uses the federal Marketplace, yes. If one family member on the application is eligible for the Special Enrollment Period (SEP), all family members who apply on the same Marketplace application are eligible. This is true even if different family members are eligible for different Marketplace plans, based on differing eligibility for lower monthly premiums or out-of-pocket costs.
My children and I are tribal members, but my spouse is not. Can we enroll as a family with a Special Enrollment Period?
85%
What is your productivity goal?
1. How can I help you?
2. Set call expectations
3. Subsidy eligibility
4. NEEDS ANALYSIS
Name the missing step in the sales funnel process?
1. How can I help you?
2. Set call expectations
3. Subsidy eligibility
4. ???
An agent recieves a supsicious email asking for personal info. What should the agent do with the email?
Use your tools to see whether you can figure out the answer first
The call center is busy and you are on a call assisting a customer. The customer asks you a question and you are unsure of the answer. Due to it being the busy season, you believe most of your co workers are on calls as well. Before asking a co worker for assistance with an inquiry, what must you do?
Yearly and lifetime coverage expenses for essential health benefits
Under a persons Rights and Protections under the ACA, insurance companies can no longer limit what?
90%
What is your Schedule Adherence goal?
Answer: 9.86%
9.86% of the employee’s monthly household income
Note: This percentage will decrease to 9.78% for 2020 plans.
A person states that they are eligible for group coverage through their employer. The coverage is not deemed eligible. What is the percentage of the employees house hold income that a employer based plan can not exceed to be deemed affordable?
In the compliance tab under policy and procedures in the Employee Broad Path portal.
Where is the attendance policy located?
" We would like to call you back if we need to continue our discussion about the products we discuss today or about other services that we think may interest you. These calls may be made using automated technologies. Do you agree to receive calls from Florida Blue and its affiliates, related brands, and their agents? Please note that you are not required to provide this consent to make a purchase.
State the opt-in for call back consent.