ABC
25 questions / ABC Clients DT 740 Random Facts - Non ABC
25 questions / ECONOMY RELIGION FLAG ARCHITECTURE GEOGRAPHY/ GOVERNMENT
25 questions / ABC Trivia Department Trivia ABC Jargon Top Billing Clients Sports
Diane Baldwin
Who is our Education Director?
Keith Ledbetter
Who is the President of ABC?
Mickey Mortimer
Who is the Vice President of ABC?
To our Student Coordinator, Grace Bonventre
Where can you go to make a payment?
In the back of the building outside.
Where are you allowed to smoke?
No, you should not be using your electronic devices, unless given permission by an instructor.
Are you allowed to use your cell phones or laptops within the classrooms?
Four
How many absences are you allowed to have throughout the ENTIRE year?
48 - Hours
How long do you have to wait before taking a make-up exam?
Yes, students must get permission from instructors prior to make-up work and exams.
Are students responsible for make-up work and exams?
You can be added anytime and the Job's List is updated every month.
When can you be added to the Jobs List?
You will need to fill out a Student Information Form and notify the Education Department of the changes.
What should you do if you need to update your personal information?
1. Driver's License
2. Social Security Card
3. Diploma/GED or Transcript
What are the three documents that need to be sent in after applying?
On the Job Training Cards
What are OJT Cards?
Yes, required by the Department of Labor
Do all students need to fill out OJT Cards?
No, if found filling out or changing another student's signature, the student(s) involved will be subjected to disciplinary action.
Can you sign another students name on the attendance sheet?
Every 5 weeks
When are OJT Cards due?
Yes, required by the Department of Labor
Do all students need to fill out OJT Cards?
70%
What is the highest score you are allowed to get on a retake exam?
1950
When was ABC/SEMCA founded?
Yes, students are allowed to transfer to other locations that the school offers them.
Can students transfer to another location?
1. Online at our website
2. Over the phone
3. In person
4. By Mail
What are the four ways that you can pay for your tuition?
Yes, your appeal must be submitted within 10 days of the incident.
Can you make an appeal for unexcused absences, a tardy, or denial to make up work?
1. Electrical
2. Carpentry
3. Roofing
4. Sheet Metal
5.HVAC
Name the five trades that students can master at SEMCA.
1. Madison Heights
2. Lapeer
3. Adrian
4. Livonia
5. Monroe
What are the five campus locations that SEMCA offers to students?
The student may be dropped from the program and be given an Incomplete for the school year.
What happens if you exceed the allowed number of absences within the school year?
25 questions / what word start with Add Subtract What number is it what letter is it
Anything that start with a
A
5
2+3
1
3-2
3
3
A
A
Anything with b
B
2
2+0
2
4-2
7
7
Z
Z
Anything with y
Y
6
4+2
7
9-2
9
9
W
W
Anything with s
S
21
10+11
5
10-5
10
10
D
D
Anything with z
Z
22
10+12
5
11-6
11
11
J
J
25 questions / Pop Culture History Science TV & Movies Animals
Michael Phelps
This athlete has the most Olympic decorations in history having 28 medals, 23 of which are gold.
Alaska and Hawaii
These were the last two states to join the Union
NaCl (sodium and chloride)
What two periodic chemicals make up salt (abbreviations allowed)
James Bond
This spy is famously know for having 007 attached to his name
Dove
This bird is the universal symbol of peace
J.K. Rowling
This person wrote the Harry Potter Series
Prohibition
During the 1920's, this term was used to describe the ban on the production, importation, transportation, and sale of alcoholic beverages
The Mitochondria
This is the powerhouse of all living cells
The Exorcist
This 1970's movie about demonic possession was once the highest grossing horror film of all time.
The Elephant
This is the largest land mammal
Christian Louboutin (if pronounced Christian Louis Vuitton answer will NOT be accepted)
This designer is known for his men and women's shoes dawning the "Red Bottom"
Abraham Lincoln
This person was the 16th President
Earth
This is the third planet from the sun
The Simpsons
Longest running TV show
Harambe
What was the name of the gorilla that was notoriously shot and killed at the Cincinnati Zoo in 2016
Kylie Jenner
This woman is the youngest billionaire in history
Pangaea
This is the name of the super continent that existed during the late Paleozoic period
Mold
This is how penicillin was discovered
Stephen King
This author had books such as IT, The Shining and Carrie turned into movies
Megaldon
This now extinct animal used to be the biggest Shark 3.6 million years ago
Madonna
This female artist currently holds the record for the most number-one songs on Billboard chart in history.
The Mexican Army Victory over French Empire
What does Cinco de Mayo actually celebrate.
Endocrine System
This system is made of glands that produce and secrete hormones
Avengers: Endgame (just Avengers is also an acceptable answer)
This 2019 movie had the biggest worldwide opening on record to date
The Moose
This is Alaska's national animal
25 questions / What Letter Am I? Consonant or Vowel Letter Sounds Identifying Sound Spell Words
25 questions / ABC Clients DT 740 Random Facts - Non ABC
25 questions / A-E F-J K-0 P-T U-Z
25 questions / A-E F-J K-O P-T U-Z
25 questions / A-E F-J K-O P-T U-Z
25 questions / abbreviations 1 abbreviations 3 abbreviations 3 abbreviations 4 abbreviations 5
25 questions / ACA Call Center Stats Sales knowledge BP tidbits Daily Duties
2010
The Affordable Care Act was signed into law in what year?*
5 seconds
What is the Average Speed of Answer Goal?
1. Let customer know next steps
2. Give time frame
How do you set call expectations?
Steve Bryant
Who is the Operations manager for Guidewell connect?
Clarizen
Agents must log into bhive time clock, five 9, and what to track their time?
Members of federally recognized tribes and ANCSA shareholders can enroll in a Marketplace plan any time. You can change plans up to once a month.
When can members of a federally recognized tribe enroll in a Marketplace plan?
1. 10/10-1/15
2. 09/01-12/15
3.Anytime
Average Handle Time
What does AHT stand for?
1 plan
* Have one plan as back up just in case
When pitching a plan to a customer, how many plans should be pitched during the call?
1. Inform Sup of intended absence
2. Call the BP leave line
An agent has a health emergency and needs to leave work suddenly. What procedure do they need to follow?
Agent must have side view of face be present and atleast one screen visible.
How must an agent appear when being viewed on with bhive.
Which of these screens is not free under ACA?
key performance indicators
What does KPI mean in a call center?
1. Federal poverty level chart
2. Marketplace rating tool
3. Kaiser tool
What tools can you use to determine subsidy eligibility?
1. 2 points
How many points will an agent accrue from missing work on a critical day?
M-10902
Which tab should clarizen hours be logged under?
A. M-9001 B. M-11402
C. M-25601 D. M- 10902
If your state uses the federal Marketplace, yes. If one family member on the application is eligible for the Special Enrollment Period (SEP), all family members who apply on the same Marketplace application are eligible. This is true even if different family members are eligible for different Marketplace plans, based on differing eligibility for lower monthly premiums or out-of-pocket costs.
My children and I are tribal members, but my spouse is not. Can we enroll as a family with a Special Enrollment Period?
85%
What is your productivity goal?
1. How can I help you?
2. Set call expectations
3. Subsidy eligibility
4. NEEDS ANALYSIS
Name the missing step in the sales funnel process?
1. How can I help you?
2. Set call expectations
3. Subsidy eligibility
4. ???
An agent recieves a supsicious email asking for personal info. What should the agent do with the email?
Use your tools to see whether you can figure out the answer first
The call center is busy and you are on a call assisting a customer. The customer asks you a question and you are unsure of the answer. Due to it being the busy season, you believe most of your co workers are on calls as well. Before asking a co worker for assistance with an inquiry, what must you do?
Yearly and lifetime coverage expenses for essential health benefits
Under a persons Rights and Protections under the ACA, insurance companies can no longer limit what?
90%
What is your Schedule Adherence goal?
Answer: 9.86%
9.86% of the employee’s monthly household income
Note: This percentage will decrease to 9.78% for 2020 plans.
A person states that they are eligible for group coverage through their employer. The coverage is not deemed eligible. What is the percentage of the employees house hold income that a employer based plan can not exceed to be deemed affordable?
In the compliance tab under policy and procedures in the Employee Broad Path portal.
Where is the attendance policy located?
" We would like to call you back if we need to continue our discussion about the products we discuss today or about other services that we think may interest you. These calls may be made using automated technologies. Do you agree to receive calls from Florida Blue and its affiliates, related brands, and their agents? Please note that you are not required to provide this consent to make a purchase.
State the opt-in for call back consent.
25 questions / Order 2nd letter Which one fits? 1 Order 3rd letter Which one fits? 2 Order 4th letter
Fill
Fling
Fool
Fool
Fill
Fling
b. Share
Scoreboard _________ Squeeze
a. Sale
b. Share
c. Stale
Book
Bottle
Bounce
Book
Bounce
Bottle
c. Accept
Academic ________ Accuracy
a. Acts
b. Acres
c. Accept
Window
Wins
Winter
Window
Winter
Wins
Taxi
Truck
Turn
Truck
Taxi
Turn
a. Kitty
Kick ______ Knuckle
a. Kitty
b. Kangaroo
c. Katherine
Sick
Sip
Sit
Sit
Sick
Sip
b. Grape
Gratitude ________ Greeting
a. Grab
b. Grape
c. Gasp
Swim
Switch
Swirl
Swirl
Swim
Switch
Candy
Copper
Crystal
Crystal
Candy
Copper
c. Batter
Balance _______ Beet
a. Better
b. Break
c. Batter
Chair
Chirp
Christmas
Christmas
Chair
Chirp
b. Pajama
Parcel _______ Peacock
a. Pineapple
b. Pajama
c. Poodle
Recipe
Record
Recycle
Record
Recipe
Recycle
Mister
Mother
Munch
Mother
Mister
Munch
c. View
Vibration _____ Visual
a. Value
b. Vein
c. View
Paper
Paste
Pat
Pat
Paper
Paste
b. Ship
Shelter __________ Signature
a. Safe
b. Ship
c. Scout
Chain
Chalk
Champion
Chalk
Champion
Chain
Let
Little
Lost
Let
Lost
Little
a. Library
Laboratory ______ Lunch
a. Library
b. Lump
c. Lunge
Bed
Bend
Better
Bend
Bed
Better
a. Champ
Challenge _________ Charcoal
a. Champ
b. Cherry
c. Chat
Sale
Salt
Salute
Salute
Sale
Salt
25 questions / Radio abc Enter Category Enter Category Enter Category Enter Category
cddx
fgdsg
bvbvbnv
ihbhrHDIH
43qijnjgb
g34g3g
g34g3
g34g3
3g3g
hffvgh
dfdr
vvhjvhjvjhv
ijg4g3g
5iyh45h5
g
g43g3
g34g34
g34g3g
bn bn
nb bn
reqbhjghbjeqger
g5iutrefuhbgeqty
g3g3
3g3g
g43g
g43g3g
g3g3g
g34g34
b n b
bn b b
rbbwbw
erbebr
3g3g
4g3g3
g4g3
g3g4
34g3g
g34g3g
nbbnvnv
bv vv
wegw
32g32g
g34g3g
g34g3
43g3g
4g3
g34g
g3g3g34g
25 questions / Different letter Same letter Same letter 2 Challenge! Challenge 2!
What is jump, play, run, sing?
Put these 4 words in alphabetical order:
sing, play, run, jump
What is race, ran, runner, rush?
Put these 4 words in alphabetical order:
runner, race, rush, ran
What is rain, rest, robin, rumble?
Put these 4 words in alphabetical order:
robin, rain, rest, rumble
What is skate, skiing, skunk, skyline?
Put these 4 words in alphabetical order:
skunk, skyline, skiing, skate
What is slap, sleigh, slimy, slobber?
Put these 4 words in alphabetical order:
slobber, slap, slimy, sleigh
What is cold, hot, icy, warm?
Put these 4 words in alphabetical order:
hot, cold, warm, icy
What is oak, oar, oil, ore, owl?
Put these 4 words in alphabetical order:
owl, oak, oil, ore
What is bird, bloom, boom, bud?
Put these 4 words in alphabetical order:
bud, bloom, bird, boom
What is racket, rainbow, reindeer, repay?
Put these 4 words in alphabetical order:
rainbow, reindeer, racket, repay
What is foal, focus, fossil, four?
Put these 4 words in alphabetical order:
four, focus, fossil, foal
What is five, six, two, zero?
Put these 4 words in alphabetical order:
two, zero, five, six
What is fast, fish, fly, food?
Put these 4 words in alphabetical order:
fly, food, fast, fish
What is garden, give, grass, guess?
Put these 4 words in alphabetical order:
garden, grass, give, guess
What is crawl, creepy, crime, crust?
Put these 4 words in alphabetical order:
crust, crawl, creepy, crime
What is jeep, jello, jet, jewel?
Put these 4 words in alphabetical order:
jello, jeep, jet, jewel
What is cake, lake, rake, snake?
Put these 4 words in alphabetical order:
lake, snake, cake, rake
What is east, egg, enter, eye?
Put these 4 words in alphabetical order:
east, enter, egg, eye
What is warm, wet, what, wiggle?
Put these 4 words in alphabetical order:
wet, warm, what, wiggle
What is magnet, market, maze, monkey?
Put these 4 words in alphabetical order:
maze, monkey, market, magnet
What is Alaska, alert, alligator, also?
Put these 4 words in alphabetical order:
Alaska, alligator, also, alert
What is bark, green, leaf, tree?
Put these 4 words in alphabetical order:
tree, leaf, bark, green
What is sandal, scare, send, sound?
Put these 4 words in alphabetical order:
sandal, send, sound, scare
What is desert, dime, drip, dusty?
Put these 4 words in alphabetical order:
dusty, desert, dime, drip
What is trader, tremor, tricked, trophy?
Put these 4 words in alphabetical order:
tremor, trophy, trader, tricked
What is bend, brain, broken, bruise?
Put these 4 words in alphabetical order:
broken, bruise, brain, bend
24 questions / A-E F-J K-O P-T U-Z
25 questions / A-E F-J K-O P-T U-Z
25 questions / A-E F-J K-O P-T U-Z
25 questions / A-E F-J K-O P-T U-Z
25 questions / sodavand mad abc alt om mig Matilde slik
25 questions / Rapport Problem Coping Bring it together Terms
25 questions / Staff Agencies Corporate Materials Electronic Resources The Hunting Game
25 questions / Different letter Same letter Same letter 2 Challenge! Challenge 2!