25 questions / Characteristics Customer Service Obtaining Employment AND SUCH Job Hunting and Such
20 questions / Scenario-Based Billing ACUT Troubleshooting
25 questions / Customer Solutions Call Flow Handling Customer Requests & Policies Agent OS & Serviceability Internet, Wifi, and Mobile Features TV Packages & Add-Ons
8 questions / Challenges (Customers) Challenges (Organisation)
25 questions / Civic Rec Closing Duties Customer Service Community Center Operations Devin Facts
25 questions / Processes Residential Collections Non-Residential Collections DPA Information MISC.
15 questions / Welcome to Workskil Program Overview System Overview
25 questions / TV Services & Features Internet Services & Policies Mobile Plans & Connectivity Equipment & Network Knowledge Tools, Commitments & Policies
25 questions / Random DECA Marketing Terms Finance Terms Hospitality Terms
16 questions / Only Time Will Tell Hot Mama Stand for Something This is how we do it!
25 questions / Broadband Wireless Billing Mixed Bag AT&T AIR
25 questions / Category 1 Category 2 Category 3 Category 4 Category 5
25 questions / General Warranty App and Web Movers Handyman
25 questions / Understand How the Retail Business Works Prepare for Roles in Retail Develop Skills to Provide Quality Customer Service Learn About the Basics of Retail Operations and Retail Product Cycle General Knowledge
25 questions / Planning/Management Tools and Technology Service Businesses Wholesaling Retail
25 questions / HEFPA Miscellaneous Central Hudson Foundations Employee Responsibilities Call Center Operations
25 questions / History Billing Service Deliveries Customer Service
25 questions / FSB Preparation Expert Assist Business Expert Review Welcome Call Service Exclusions
25 questions / Strengthen Callbacks I Object! Pitch Perfect Sales Myths (T/F) Sales Psych
25 questions / BASICS WHO ARE WE WEST CAMPUS PRODUCT KNOWLEDGE TOWER OF POWER
12 questions / Value Drivers Cost Drivers Wildcard Examples
25 questions / Whatchu know 'bout me? (Product knowledge) Vendor‑tainment (Vendor related) Alt's, crosses, compatibility oh my It's not me, it's you (Non-PSD knowledge) Odds & Ends (Miscellaneous)
25 questions / Market Day Basics Business Planning EOPA Knowledge Statistics&Data Marketing&Customers
20 questions / 1st term review Money and finance vocabulary Customer Service Variety of questions
17 questions / Mission, Vision, & Values Dress Code Customer Service HIPAA & OSHA Now and Then
25 questions / Retail Basics Customer Service Skills On the Job Money & Math Safety & Rules
25 questions / Curious Guest Chronicles Money Moves & Missteps The Disappearing Stay Switch, Swap & Shuffle Fully Booked Files
25 questions / Production Xfinity Comcast Catalyst Behavior M.T.N.U.T Did not teach
20 questions / tires tires and more tires Process vroom vroom Magic Shifty Box
25 questions / Move-Ins Deposits Pt 2 Riders Payment Arrangements Random
25 questions / Customer Service Schedule & Phones Process Productive Work Habits Verint & PTO Schedule options
25 questions / DIRECTIVES FOLLOW UP Wild Card RO SETUP TRAINING QUESTIONNAIRE
25 questions / Services Numbers Terms More Services Platform
25 questions / Retail Types Retail Marketing Retail Trends Wholesaling Store Strategy
25 questions / Profit & Costs Demand & Pricing Customers & Markets Marketing & Branding Mini Case Thinking
16 questions / Its Not What You Sell, Its How You Sell Not Just Any Teaching, Commercial Teaching Challenge The Customer The Power of Insight
20 questions / Marketing in the Age of Disruption Strategic Marketing Planning Collecting & Analyzing Marketing Information Creating a Competitive Advantage
25 questions / Learn About Company Products and/or Services Handling Product Returns & Customer Issues Meeting Customer Needs Educate Customer, Gain Commitment, and Close the Sale General Knowledge