25 questions / Customer Service Skills Consumer Behavior Customer Service Research Customer Service Strategies Micellaneous
25 questions / Customer Service Programs and Services Circulation Customer Accounts MISC
25 questions / Problem Solving Professionalism Customer Service Phone Etiquette Extreme Customer Service
25 questions / EMS LAW NATURE CODES CENTRAL SQUARE CAD SYSTEM FIRE 1 similar game
25 questions / Theory Would-Could The Hotel Random Semana Meridana
25 questions / Know Your Flow Pop! Your Mom AMI Who's New?
25 questions / Systems SalesForce Phones Call Handling Bonus
25 questions / Account Portal Call Flow Debit Miscellaneous I Know PureTalk
20 questions / Building Materials Automotive Plumbing/HVAC Electrical
12 questions / Should you go up to the customer? What are you suppose to do? How would you respond?
17 questions / Step down!!! What to Expect? COMBINED!! What to expect?
25 questions / Can you make a note? Risky Business The customer IS always right Talk to Me It's just a scratch, I think?
20 questions / Training Customer Service Colorado Facts Random Trivia
20 questions / Do you know STAR? Is it a STAR answer? What step is it? What step is it lacking? How to encourage a STAR answer?
21 questions / General knowledge 1 General knowledge 2 General knowledge3 General knowledge 4 General knowledge 5 General knowledge 6 General knowledge 7
12 questions / Account Verification Internal or Core Misc
25 questions / Calls Cancel Reasons Alerts KPI's Services 1 similar game
15 questions / Define Explain the link between... Think of an example of...
25 questions / Self-Help and Techs Billing Remotes and Cables Guides and Boxes Escalations
25 questions / Tony Trivia Sax Topics IRS Publication Numbers Customers Stuff You've Heard
25 questions / Trade-In Leasing Apple Affordability Affordability Barriers Affordability in conversations 1 similar game
25 questions / Tools Departments Situation Workflow Flights/Hotels
25 questions / Change of Supply Metering Invoicing Raising, recognising and managing Resolving, escalating and no contact
20 questions / States Updates What Would You Do? Finances & Disqualification Miscellaneous
25 questions / Systems J.A.M.E.S Call Flow Probing Questions RCCS Scope of Support PCI's
20 questions / CTR T/F & Multiple Choice? What did Amanda do wrong? Audit
15 questions / More? Authentication Product and procedures knowledge
12 questions / Faults Details Return Arrangements
25 questions / Sale Process Methods of Handling Objections Show and Tell Random Questions Suggestion Selling
25 questions / SMART COMPLAINTS FLOWS (double points) BILLING GENERAL
15 questions / CSR Processes CSS Processes Customer Triggers
25 questions / Payments Balance Transfers Rewards / Retention FEES RANDOM
25 questions / Zelle Releasing Information Confirmed Fraud Calypso TEAM B
25 questions / Retail Vocabulary Retail-1 Retail-2 Retail-3 Miscellaneous